STEPHEN STANLEY
Park Forest
Summary
Dedicated Customer Care Agent with over 20 years of experience in delivering exceptional service and support to clients. Proficient in resolving customer inquiries through various communication channels, including phone, email, and chat. Strong problem-solving skills with a focus on ensuring customer satisfaction and loyalty. Passionate about understanding client needs and providing tailored solutions to enhance their experience.
Overview
11
11
years of professional experience
Work History
Customer Experience Advocate
TEKsystems
07.2025 - Current
- Independently manage all aspects of the customer experience, from orders and product inquiries to returns and discrepancies for Panduit Corp.
- Work closely with cross-functional teams – including GSC, Pricing, SPA, A/R, Sales, and BUs – to exceed customer expectations and build lasting relationships that foster brand loyalty
- Assist with both high-volume and lower-volume customers, while also contributing to key accounts and strategic growth initiatives to drive success across the board
Customer Account Specialist
Home Chef
02.2023 - 06.2025
- Proficient in building and maintaining long-lasting customer relationships through effective communication and problem-solving skills.
- Skilled in analyzing customer needs to provide tailored solutions that enhance client satisfaction and retention.
- Experienced in utilizing CRM software to streamline account processes and improve overall efficiency.
- Passionate about delivering exceptional customer service and fostering a positive client experience.
Ramp Agent
South West Airlines
08.2022 - 02.2023
- Strong ability to operate ground support equipment efficiently and in compliance with safety regulations.
- Skilled in coordinating with flight crew and ground operations teams to ensure timely aircraft turnaround.
- Committed to maintaining a clean and organized ramp area to promote safety and efficiency.
Customer Service Agent
Delta Airlines
03.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used SNAPP to prepare pre-departure and post-departure reports and passenger manifests.
COVID Contact Tracer
Cook County Public Health
01.2021 - 02.2022
- Detail-oriented COVID Contact Tracer with extensive experience in public health initiatives.
- Proficient in utilizing technology and data management systems to track and analyze contact patterns.
- Skilled in conducting interviews and gathering information to identify potential outbreaks.
Operation Support Specialist
National Restaurant Association
10.2018 - 12.2020
- Receives incoming calls, e-mails, chats, texts from customers to fulfill orders, address inquiries, handle complaints and/or resolve issues.
- Processes order forms as required by customer needs which may include payment processing.
- Identifies and escalates issues, routes calls to appropriate resources and conducts follow-up calls when necessary.
- Assists Customer Care Supervisor to accomplish departmental goals.
- Supports all internal team members and departments following the Association mission and values while promoting Association culture.
- As directed by management, support the administrative services group within the Service Center by processing various customer requests.
Driver Care Specialist
Grubhub
10.2015 - 02.2017
- Supported a high volume of customer and driver contact, through email, chat, social media, as well as inbound and outbound calls.
- Partnered with Marketing, Technology and other care teams in an effort to resolve all restaurant and diner questions and ensure customer satisfaction.
- Work with the leadership team to achieve specific call center goals.
Customer Care Representative
Groupon
04.2014 - 03.2015
- Kept detailed records covering customer requests and problems and implemented resolutions and relevant feedback to improve service delivery.
- Sought out every opportunity to improve customer experiences to delight customers and build trust.
- Verified and logged high volume of daily data, tracking account payments and updating personal information.
Education
Bachelor - Information Technology
Full Sail University
Winter Park, Fl09-2026
Diploma - undefined
Austin Community Academy
Chicago, Il06.1994
Skills
- Diagnostics and basic care
- Information Technology
- Operations Management
- Call Handling & Resolution
- Computer Savvy
- Live Cha
- Issue and Complaint Resolution
- Understanding Customer Needs
- Ticket Changes
- CRM software
- Client advocacy
- Request management
Timeline
Customer Experience Advocate
TEKsystems
07.2025 - Current
Customer Account Specialist
Home Chef
02.2023 - 06.2025
Ramp Agent
South West Airlines
08.2022 - 02.2023
Customer Service Agent
Delta Airlines
03.2022 - 07.2022
COVID Contact Tracer
Cook County Public Health
01.2021 - 02.2022
Operation Support Specialist
National Restaurant Association
10.2018 - 12.2020
Driver Care Specialist
Grubhub
10.2015 - 02.2017
Customer Care Representative
Groupon
04.2014 - 03.2015
Diploma - undefined
Austin Community Academy
Bachelor - Information Technology
Full Sail University
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