Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephen Steger

Toledo,OH

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Woodspring Suites
03.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Squad Leader

United States Army
06.2012 - 07.2016
  • Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
  • Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
  • Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
  • Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
  • Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
  • Maintained high morale within the squad by fostering a positive and supportive work environment.
  • Ensured mission success through diligent planning, preparation, and execution of assigned tasks.
  • Maintained property and equipment inventory and crew assignments.
  • Assisted subordinates in setting achievable goals aligned with their career aspirations as well as organizational objectives, promoting both personal development and overall unit success.

Mortuary Affairs Specialist

United States Army
08.2007 - 07.2016
  • Contributed to successful repatriation efforts by working closely with foreign governments and partner organizations.
  • Expedited burial preparations by coordinating with cemetery staff, ensuring timely interments according to family wishes or religious customs.
  • Improved overall efficiency in mortuary affairs processes by providing comprehensive training to new team members.
  • Assisted forensic teams in the collection and preservation of evidence, facilitating efficient investigations into causes of death.
  • Prepared dignified final resting places for fallen service members, honoring their sacrifice for our country.
  • Maintained a high standard of care for deceased persons by adhering to strict guidelines and regulations.
  • Assisted in preparation, preservation and shipment of remains.

Education

Bachelor of Science - Education

Bowling Green State University
Bowling Green, OH
12.2023

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Time Management
  • Guest Relations
  • Oral and written communications
  • Listening Skills
  • Administrative Skills
  • Microsoft Office
  • Administrative Support
  • Training and mentoring

Certification

  • TEFL Certified

Timeline

Front Desk Agent

Woodspring Suites
03.2024 - Current

Squad Leader

United States Army
06.2012 - 07.2016

Mortuary Affairs Specialist

United States Army
08.2007 - 07.2016

Bachelor of Science - Education

Bowling Green State University

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Stephen Steger