Stephen Stone
Conyers,GA
Summary
Proven leader and adept problem-solver, excelled at RaceTrac by enhancing team performance and customer satisfaction. Skilled in cash handling and decision-making, effectively trained employees, promoting a positive work environment. Achieved increased loyalty through empathetic customer service, demonstrating a strong focus on workplace safety and staff motivation.
Overview
2025
2025
years of professional experience
Work History
Shift Manager
RaceTrac
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Customer Service Representative
Alorica
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Arise
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Agero
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Business
University of Miami
Miami, FLDiploma - General Studies
Miami Northwestern Senior High School
Miami, FL06.1979
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Workplace safety
- Accurate money handling
Timeline
Customer Service Representative
Agero
07.2023 - Current
Shift Manager
RaceTrac
Customer Service Representative
Alorica
Customer Service Representative
Arise
Business
University of Miami
Diploma - General Studies
Miami Northwestern Senior High School
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