STEPHEN SUTTLES
Colorado Springs,CO
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking employee enthusiastic about learning the Automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
Phil Long Hyundai Of Motor City
07.2013 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about their vehicles.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Examined service history and provided initial inspection of vehicle to identify issues.
Education
Associate of Science - Automotive Technology
Pikes Peak Community College
Colorado Springs, CO05.2013
Skills
- Computer Skills
- Data Entry
- Vehicle Assessment
- Price Quoting
- Repairs Scheduling
- Cost Estimation
- Documentation and Reporting
- Service Recommendations
- Customer Retention
- Customer Service
- Service Estimates
- Conflict Resolution
- Performance Goals
- Complaint Resolution
- Client Rapport
- Warranty Claims Process Management
- Excellent Communication
- Customer Relationship Management
- Mechanical Aptitude
- Sales Expertise
- Staff Education and Training
- Multitasking and Organization
- Workflow Management
- Records Maintenance
- Diagnostics and Repair
Timeline
Automotive Service Advisor
Phil Long Hyundai Of Motor City
07.2013 - Current
Associate of Science - Automotive Technology
Pikes Peak Community College
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