Stephen Sutton
Lebanon,TN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Account Manager
PeopleReady Skilled Trades
Nashville, TN
03.2021 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Uniform Sales Representative
Cintas
Nashville, Tennessee
07.2019 - 03.2021
- B2B selling of uniform rental, facility services, restroom cleaning, PPE, focused entirely on new rental business
- Set up presentations with prospects to learn about their business goals and objectives, and determine fit for services
- Be able to handle objections, and customize service program model to fit each unique customer
- Keep track of sales data via CRM (Microsoft Dynamics
- Help manage customer experience from prospecting through sales cycle, and keeping in book of business for 13 weeks following installation of services to cultivate relationship before passing
Prudential Financial
Franklin, Tennessee
01.2018 - 07.2019
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
- Prospecting activities included being a member of MTSHRM as well as calling on orphaned Prudential clients as well as cold-calling and warm-marketing activities
- Worked in a team of 3 other financial professionals with various backgrounds and expertise in order to be able to provide a full complement of services to our clients regardless of which direction our fiduciary responsibilities led.
Multi Segment Sales Representative
Sherwin Williams Co
Hermitage, Tennessee
07.2016 - 07.2017
- Worked directly with customers across various segments of painting industry such as commercial, residential, hospitality, retail, and industrial in order to provide highest levels of customer service
- Worked with customers to estimate quantities needed to perform jobs via blueprint, job-walkthrough..
- Performed job-site visits and walk-throughs and helped manage customer relations with servicing stores in order to make sure product was stocked and that my customers were able to complete projects on time in symbiosis with myself and the various store sta s
- Spent time in the field prospecting, calling on professionals I saw in transit, visiting jobsites and creating relationships
Store Manager
Sherwin Williams Co
Baton Rouge, Louisiana
03.2013 - 07.2016
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
- Led job interviews, held employee performance evaluations involving positive feedback and rewarded high achievers to attract and retain top-quality employees
- Maintained work environment in clean and sanitary manner
- Examined merchandise to verify correct pricing and attractive displays
- Submitted orders for new inventory
- Exceeded sales goals and accomplished business objectives by inspiring sta and promoting Trademark Customer Service
- Exceeded annual budget of new store in August and ended the year with sales of over double annual budget
- Achieved president's club level for third year in a row, and left the store in position to achieve the same success the following year
- Responsible for training sta , putting them in best positions to both meet store and service objectives while maximizing their talents, and getting my assistant managers trained and then promoted tostore managers at their own locations
- Increased profit by streamlining operations
- Constantly reviewing methods and fine-tuning approaches to be able to achieve higher levels of productivity and sales performance
Assistant Store Manager
Sherwin Williams
Baton Rouge, Louisiana
02.2011 - 03.2013
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols
- LMaintained high levels of organization in store by directing customers and replenishing merchandise
- Managed scheduling for store shifts to accomplish proper sta ng at all times
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Coached team on e ective upselling and cross-selling methods
- Rotated merchandise and displays to feature new products and promotions
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Completed all daily tasks and special assignments with e cient and quality-driven approach
- Recognized problem areas and e ectively reduced errors to increase profit margins.
Education
BBA - International Business
University of Memphis
Skills
- Account Management
- Lead Generation
- Customer service
- Sales
- Needs Analysis
- Project estimation
- Management
Timeline
Account Manager
PeopleReady Skilled Trades
03.2021 - Current
Uniform Sales Representative
Cintas
07.2019 - 03.2021
Prudential Financial
01.2018 - 07.2019
Multi Segment Sales Representative
Sherwin Williams Co
07.2016 - 07.2017
Store Manager
Sherwin Williams Co
03.2013 - 07.2016
Assistant Store Manager
Sherwin Williams
02.2011 - 03.2013
BBA - International Business
University of Memphis
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