Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEPHEN SWENSON

Winder,GA

Summary

Knowledgeable with proven track record in managing daily operations and enhancing customer satisfaction. Successfully led team to achieve streamlined service processes and maintain high service standards. Demonstrated expertise in inventory management and customer relations.

Professional automotive service manager with proven ability to lead and optimize quick service operations. Skilled in team collaboration, ensuring efficient workflow, and maintaining high standards in service quality. Strong focus on customer satisfaction, problem-solving, and adapting to changing needs. Reliable and results-driven with expertise in inventory management, scheduling, and performance metrics.

Experienced with automotive service operations, team leadership, and customer service excellence. Utilizes strategic planning and resource management to optimize service efficiency. Track record of maintaining high customer satisfaction through effective communication and problem resolution.

Quick lane professional with solid background in automotive service management, known for high standards and result-driven approaches. Successfully managed service teams and ensured efficient operations to meet customer needs. Focused on team collaboration and adaptability, displaying strong problem-solving and leadership skills.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Innovative and goal-oriented Management professional committed to Automotive. Dedicated team player skilled at mediation and conflict resolution.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Quick Lane Manager/PDI Manager/QUICK LANE MANAGER/PDI MANAGER/Customer Service Manager

COURTESY FORD
09.2016 - Current
  • Directed daily operations to ensure efficient service delivery and customer satisfaction.
  • Mentored staff to enhance performance and foster a collaborative team environment.
  • Implemented process improvements that streamlined workflow and reduced service times.
  • Analyzed customer feedback to identify areas for enhancement in service offerings.
  • Reduced wait times for customers by implementing efficient scheduling practices and streamlining service processes.
  • Collaborated with other department managers to maintain a cohesive work environment, fostering teamwork and excellent customer service across all areas.
  • Contributed to the development of new service offerings based on customer feedback and industry trends, keeping our business competitive within the automotive service market.
  • Managed a team of technicians, ensuring proper training and adherence to safety standards for optimal performance and reduced accidents.
  • Ensured accurate diagnosis of vehicle issues by conducting thorough assessments, utilizing advanced diagnostic tools and software.

Store Manager

Monro Muffler Brake & Service
09.2014 - 09.2016
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed staff scheduling and performance evaluations to optimize workforce efficiency.
  • Implemented inventory management strategies to reduce stock discrepancies and improve turnover rates.
  • Trained and mentored team members on customer service best practices and product knowledge.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Store Manager/Service Manager

Wood & Fullerton Goodyear
05.2002 - 09.2014
  • Led service operations to enhance customer satisfaction and streamline processes.
  • Developed training programs to improve team performance and operational efficiency.
  • Managed inventory control systems, ensuring optimal stock levels and reducing waste.
  • Implemented quality assurance protocols that improved service delivery standards.
  • Analyzed customer feedback to identify trends and drive continuous improvement initiatives.
  • Fostered relationships with key clients, enhancing loyalty and retention rates.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.

Education

No Degree - Automotive ASE Certifications

Lanier Tech
Gwinnett

Madison High School
Madison, WI

Skills

  • One CX
  • Stars Software
  • Ford Oasis
  • PTS
  • Ford University
  • CRC Dealer Portal
  • Ford Lincoln
  • Protect WEPA
  • Copis
  • Microsft 365
  • Excel
  • Workplace safety
  • Maintenance scheduling
  • Warranty administration
  • Documentation and reporting
  • Sales strategy
  • Business analysis
  • Administration and reporting
  • Performance evaluation
  • Risk management
  • Profit and loss management

Certification

  • Ford University Training
  • ASE Certifications

Timeline

Quick Lane Manager/PDI Manager/QUICK LANE MANAGER/PDI MANAGER/Customer Service Manager

COURTESY FORD
09.2016 - Current

Store Manager

Monro Muffler Brake & Service
09.2014 - 09.2016

Store Manager/Service Manager

Wood & Fullerton Goodyear
05.2002 - 09.2014

No Degree - Automotive ASE Certifications

Lanier Tech

Madison High School
STEPHEN SWENSON