STEPHEN TALBOTT
20925 W 126th St,KS
Overview
22
22
years of professional experience
Work History
Regional Sales Manager
Lifeline Wireless LLC
10.2023 - Current
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Implemented systems and procedures to increase sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Built relationships with customers and community to establish long-term business growth.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Warehouse Packer
RedBarn Pet Products LLC
09.2020 - 09.2021
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Maintained store assets with effective loss prevention strategies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
Regional Sales Manager
Birch Communications Inc.
9 2013 - 2 2016
- Started out as an Inside Sales Manager
- Was responsible for my employee's performance, handling escalated customers, payroll, giving feedback, training and development, and adding additional call centers to offer our home and wireless products.
- Implemented systems and procedures to increase sales.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Sales Representative
Wireless Vision LLC.
09.2012 - 01.2014
- Sold T-Mobile Wireless products and services at a retail store location
- I was consistently in the top 20 in sales for the company of over 1000 sales reps in the country.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and implemented sales strategies to increase profits.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Service and Sales Supervisor
T-Mobile
08.2002 - 06.2012
- Was responsible for my employee's performance, handling escalated customers, payroll, giving feedback, training and development.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Mentored team members to enhance professional development and accountability in workplace.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Monitored daily sales performance and provided feedback to each team member.
Education
COMMUNICATION -
OLATHE EAST HIGH SCHOOL
Skills
Profit and loss understanding
Customer Service
New Account Development
Staff Training
Marketing Strategy Development
Lead prospecting
Multitasking Abilities
Promotional sales events
Decision-Making
Account Management
Process Improvement
Sales Leadership
Brand-building strategies
Training development
Active Listening
Time management abilities
Effective Multitasking
Written Communication
Customer Billing
Staff Management
Team Collaboration
Staff Training and Development
Employee Retention
Sales strategy
Lead Generation
Professionalism
Rapport and relationship building
Analytical problem solver
Systems and software expertise
Closing Techniques
Negotiation and Persuasion
Time Management
Document Management
Organizational Skills
Relationship selling
Customer Support
Analytical Thinking
Customer Complaint Resolution
Motivational and Inspirational
Performance Evaluations
Inventory Management
Staff Supervision
Additional Information
- Working in communications for 13+ years, I have done everything from getting and applying feedback, to giving and applying feedback. I have conducted numerous amounts of training classes and teams that have produced top representatives in the company.
- I coached and managed a high school age boy's competitive basketball team. I helped many kids develop not only their athletic skills but also work as a team that helped develop their life skills. 10 kids have gone on to play college sports.
Timeline
Regional Sales Manager
Lifeline Wireless LLC
10.2023 - Current
Warehouse Packer
RedBarn Pet Products LLC
09.2020 - 09.2021
Sales Representative
Wireless Vision LLC.
09.2012 - 01.2014
Customer Service and Sales Supervisor
T-Mobile
08.2002 - 06.2012
Regional Sales Manager
Birch Communications Inc.
9 2013 - 2 2016
COMMUNICATION -
OLATHE EAST HIGH SCHOOL