Stephen Tauer
River Falls
Summary
I am an accomplished HR Generalist who has been involved in all aspects of HR from recruiting and developing talent to involvement at the executive level. Oversee well-organized and efficient total HR operations by balancing organizational targets with compliance and employee demands. Special attention to organizational development and enhancing performance with forward-thinking approaches. Background in mergers and acquisitions and change management. Full scale HR generalist with experience or knowledge in all areas.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business HR Manager
NCCM Company
09.2019 - 05.2024
- Streamlined HR processes for increased efficiency and improved employee satisfaction.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Improved workplace culture by addressing employee concerns and promoting open communication across departments.
- Managed successful performance review process, ensuring timely feedback and goal setting for all employees.
- Sat on the executive management team with owners and global management team
- Maintained compliance with labor laws and regulations through regular audits and policy updates.
- Coordinated company events, boosting morale through team-building activities and celebrations of success milestones.
- Oversaw payroll processing, ensuring accuracy while adhering to strict deadlines each pay period.
- Ensured smooth transition during organizational restructuring efforts and some mergers and acquisitions, minimizing disruption to daily operations while maintaining employee morale at an optimal level.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims for all employees.
- Facilitated conflict resolution between employees, promoting a positive work environment built on mutual respect and understanding.
- Provided guidance to managers regarding personnel issues, fostering strong working relationships throughout the organization.
Customer Service Manager
NCCM Company
02.2018 - 09.2020
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Logistics Specialist/Production Lead
NCCM Company
05.2017 - 02.2018
- Determined the most cost-effective procedures and routes for shipments.
- Gathered, logged and monitored all shipping data.
- Managed shipment schedules to maximize productivity and cut costs.
- Communicated with dispatchers, warehouses and customers regarding outgoing orders.
- Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
- Championed quality initiatives.
- Personally responsible for quality checking all outgoing material.
- Maintained and communicated daily productivity and shipment reports for all departments.
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
- Recommended and executed quality improvements for production and product quality.
- Addressed all personnel issues promptly and professionally.
Production Worker
NCCM Company
11.2014 - 05.2017
- Assisted in all assets of production while maintaining quality specifications.
- Underwent training to ensure proper operation of production equipment and machinery.
- Work closely with team members daily.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
Education
Bachelor of Science - Health and Wellness Management
University of Wisconsin-River Falls
River Falls, WI2017
Associate of Science - Business Management
Chippewa Valley Technical College - River Falls Campus
River Falls, WI2015
Skills
- Self-motivated
- Fast learner
- Skilled multi-tasker
- Hard-working
- Energetic personality
- Critical thinker
- Production procedures
- Leadership qualities
- Cultural Awareness
- Time Management
- First Aid/CPR
- Remote Office Availability
- Dependable and Responsible
- Teamwork and Collaboration
- Team building
- Organization
Certification
- SHRM-SCP - SHRM Senior Certified Professional
- Crucial Converstation Training - Certified trainer
Hobbies/Interests
I love sports and actively participate in leagues for golf, softball, volleyball, and basketball. I am also an avid gym goer and working out is one of my favorite ways to relieve stress and work on my overall wellness. I have three dogs that keep me extremely busy at home but I wouldn't have it any other way! I am a very outgoing and optimistic individual who loves to connect and bring out the best in myself and others.
Timeline
Business HR Manager
NCCM Company
09.2019 - 05.2024
Customer Service Manager
NCCM Company
02.2018 - 09.2020
Logistics Specialist/Production Lead
NCCM Company
05.2017 - 02.2018
Production Worker
NCCM Company
11.2014 - 05.2017
Bachelor of Science - Health and Wellness Management
University of Wisconsin-River Falls
Associate of Science - Business Management
Chippewa Valley Technical College - River Falls Campus
Similar Profiles
Nicole BrantleyNicole Brantley
Triage Nurse at NCCMTriage Nurse at NCCM
Christ ZagerChrist Zager
Territory Account Manager at VG Supply Company / BFG Supply CompanyTerritory Account Manager at VG Supply Company / BFG Supply Company
ANNA-ALISA GOINDOOANNA-ALISA GOINDOO
Sales & Marketing Manager at NGC GREEN COMPANY LIMITED (formerly NGC CNG Company Limited)Sales & Marketing Manager at NGC GREEN COMPANY LIMITED (formerly NGC CNG Company Limited)
Liam SteinLiam Stein
Service Center Analyst Team Lead at University Of Wisconsin-river FallsService Center Analyst Team Lead at University Of Wisconsin-river Falls
Ryan BetleyRyan Betley
Mobile Heavy Diesel Mechanic at Jerrys Truck and Trailer RepairMobile Heavy Diesel Mechanic at Jerrys Truck and Trailer Repair