STEPHEN THOMAS
Accounts Receiveable Management
Douglasville,GA
Summary
AREAS OF PRACTICE Financial reporting Stakeholder Management Audit Participation Fair Debt Collection laws Cost Analysis/Optimization Dispute Management General Ledger Accounting Third Party Collections Administrative Leadership & Oversight Training & Personnel Development Customer Service Business Development Strategic Leadership Dedicated Collection professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Collector,Collection Manager,Operations with over 44 years of experience in collections/Accounts receivable Management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
48
48
years of professional experience
Work History
Founder & Managing Partner
Imperium Management Group, Thomas & Williams LLC
Atlanta, Columbus , Georgia, Ohio
2011.01 - Current
- Responsible for all operations of a privately held commercial and consumer collection agency
- Build and develop strong new and existing client, data vendor and agency relationships
- Establish direction and planning - Communicate and oversee implementation of strategic objectives
- Create and implement follow-up and collections strategies, aimed at reducing outstanding payments
- Review and analyze performance data.
Account Receivables Specialist
Kemira Water Solutions, Inc.
Atlanta , Georgia
2017.09 - 2022.05
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Performed targeted collections on past due accounts aged over [Number] days.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Processed tax exempt certificates, coupons and vendor credit inquiries.
Discrepancy Consultant
Southwire Corporation, The Intersect Group
Carrollton , Georgia
2017.05 - 2017.09
- Conduct root cause analysis of all discrepancies identified by collections team
- Work with internal customers (operations, F&A) and external customers to resolve discrepancies and issue credit memos or identify collectible account balances where appropriate.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Onboarded and managed new client accounts to boost retention rates.
Director of Operations
Epstein, Weinberg & Associates
College Park , Georgia
2010.01 - 2011.01
- Responsible for daily operations of all collection functions
- Promoted agency as a service organization which strives to meet and exceed the needs of its customers
- Provided guidance to the Collections management team and other Directors to resolve internal and external issues
- Performed AR analysis including preparation and escalation of Payer packages for claim resolution
- Managed and developed performance metrics and continuing professional education
- Completed monthly trending analysis and other reports related to Collections performance
- Monitored trends and communicated significant shifts in market or operating conditions to SSC.
Commercial Collector
Norman and Associates
Alpharetta , Georgia
2008.01 - 2010.01
- Responsible for daily operations of all collection functions
- Managed $150 million portfolio consisting of Construction and General Contractors (Sherwin Williams & Boral
- Bricks)
- Conducted bankruptcy verifications & analyzed financial data to determine preferred repayment method
- Communicated with multiple internal teams.
Accounts Receivable Management Representative
Dun & Bradstreet
Atlanta , Georgia
2002.01 - 2008.01
- Responsible for business to business collection effort for AMEX Small Business Finance Division
- Negotiated payment terms for small business card holders who received business finance loans
- Conducted credit risk analysis
- Located commercial and personal debt guarantors with delinquent accounts to attempt to secure payment
- Skip tracing and account research
Education
Bachelor of Arts - Business Administration
Central State University
Skills
Financial administration
undefinedTimeline
Account Receivables Specialist
Kemira Water Solutions, Inc.
2017.09 - 2022.05
Discrepancy Consultant
Southwire Corporation, The Intersect Group
2017.05 - 2017.09
Founder & Managing Partner
Imperium Management Group, Thomas & Williams LLC
2011.01 - Current
Director of Operations
Epstein, Weinberg & Associates
2010.01 - 2011.01
Commercial Collector
Norman and Associates
2008.01 - 2010.01
Accounts Receivable Management Representative
Dun & Bradstreet
2002.01 - 2008.01
Bachelor of Arts - Business Administration
Central State University
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