Stephen Thompson
Chesapeake,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Regional Operations Manager
Fluid Truck
09.2023 - Current
- Spearheaded initiatives to optimize daily operational costs across 10 Southeastern US markets
- Developed processes to save on costs and prevent losses.
- Formulated and executed comprehensive strategies for timely preventative maintenance of the company’s fleet
- Actively involved in identifying and implementing improvements, resulting in increased operational effectiveness
- Facilitated timely repairs by strategically managing vendor relationships and decision-making processes
- Ensured effective communication with vendors, optimizing repair timelines and maintaining a high standard of service
- Heavily involved in the claims processes and working through customers insurance companies
- Reviews estimates for repairs on a daily basis and works closely with internal estimator to adjust estimates based on repair needs i.e labor hours, repair vs replace, etc.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
Regional Fleet Manager
Fluid Truck
05.2022 - 09.2023
- Lead and manage a dynamic team of 20+ members across 10 markets in the Northeastern US
- Oversee timely execution of preventative maintenance for a fleet of over 1,000 commercial vehicles through collaboration with vendors
- Daily communication with cross-functional departments including claims, insurance, accounting, customer support, and sales teams
- Strategically optimize vehicle repairs to ensure profitability and minimal downtime.
- Conducted regular audits of fleet assets, identifying opportunities for asset optimization and cost reduction.
Business Development Manager
Fluid Truck
03.2021 - 05.2022
- Maximized vehicle utilization, meeting daily revenue targets for enhanced profitability.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Medical Sales Representative
Monarch Medical
07.2020 - 03.2021
- Expanded business in Virginia and North Carolina by building and maintaining relationships with healthcare professionals
- Conducted continuous territory analysis to identify new business opportunities.
Senior Key Account Manager
Liftoff Distribution, LLC
10.2017 - 06.2020
- Offered strategic market insights and comprehensive training to account managers, enhancing the overall effectiveness of the sales team
- Cultivated strong relationships with key decision-makers, including store managers, store owners, and market managers, at top chain accounts and contracted accounts
- Devised efficient routing solutions around major promotion periods and holidays, resulting in heightened efficiency and increased sales.
- Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
- Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
District Sales Manager
Liftoff Distribution, LLC
01.2016 - 10.2017
- Led a sales team exceeding organizational goals, training them in effective sales techniques
- Developed and maintained strong relationships with store managers and owners
- Ensured efficient route operations through daily metrics analysis.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
Lead Area Sales Manager
Liftoff Distribution, LLC
10.2012 - 12.2015
- Managed accounts in the designated area, implementing effective sales techniques and continuously analyzing routes for new business prospects
- Selected as Lead Account Manager and trainer for the entire division.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
Education
Associates of Science Degree -
Tidewater Community College
Chesapeake, VASkills
- Operational Efficiency
- Excellent interpersonal skills
- Warehouse Management
- Staffing oversight
- Outstanding communication skills
- Maintenance Scheduling
- Distribution Center Operations
- Asset Management
- Key Performance Indicators
- Transportation Management
- Knowledge of performance tracking
- Compliance Management
- Facility Management
- Strategic Planning
Timeline
Regional Operations Manager
Fluid Truck
09.2023 - Current
Regional Fleet Manager
Fluid Truck
05.2022 - 09.2023
Business Development Manager
Fluid Truck
03.2021 - 05.2022
Medical Sales Representative
Monarch Medical
07.2020 - 03.2021
Senior Key Account Manager
Liftoff Distribution, LLC
10.2017 - 06.2020
District Sales Manager
Liftoff Distribution, LLC
01.2016 - 10.2017
Lead Area Sales Manager
Liftoff Distribution, LLC
10.2012 - 12.2015
Associates of Science Degree -
Tidewater Community College
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