Stephen Thompson
IT Specialist
Covington,GA
Summary
A team-focused IT Specialist with experience administering secure network infrastructure, including VoIP, routers, firewalls, switches, light network configuration, system troubleshooting, and imaging. I am seeking a new challenge as I successfully complete my military service. Known for being highly task-focused, calm under pressure, and passionate about delivering on-time technical solutions, I am excited to expand my skills and contribute to a new team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
10th DSTB, HHC, SASMO
08.2022 - Current
- Did basic configurations and managed Cisco routers, switches, firewalls, and VPNs to ensure secure and efficient network performance
- Provided comprehensive technical support for secure communication systems, ensuring high availability and reliability
- Installed and updated encryption keys for communication systems, maintaining compliance with strict security protocols
- Reimaged systems and managed user accounts in Active Directory, ensuring secure access and efficient user support
- Collaborated with teams to troubleshoot and resolve issues with VoIP technologies and other communication systems
10th DSTB, 226 Signal Company
04.2020 - 08.2022
- Managed and maintained secure network infrastructure, optimizing routers and switches to ensure seamless data flow
- Implemented resolutions to resolve connectivity and performance issues
- Installed, and tested CAT5 and CAT6 network cables to support reliable connectivity and infrastructure performance
- Provided technical training to team members, enhancing their skills in troubleshooting
- Supported virtualization efforts using VMware platforms to streamline IT infrastructure and improve resource utilization
- Spearheaded efforts to optimize network performance and security, ensuring the reliability of mission-critical systems
- Enhanced team efficiency and technical expertise by delivering targeted training on IT tools and best practices
- Proactively identified and resolved network issues, improving the overall posture of IT systems
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
Hyattsville, MD 05.2001 -
Skills
- Basic Networking Knowledge
- Active Directory knowledge
- VoIP Systems Knowledge
- IT troubleshooting
- VmWare virtualization
- Virtual private networks
- On-site technical support
- User account management
Certification
CompTIA Security+
Accomplishments
- Spearheaded efforts to optimize network performance and security, ensuring the reliability of mission-critical systems.
- Enhanced team efficiency and technical expertise by delivering targeted training on IT tools and best practices.
- Proactively identified and resolved network issues, improving the overall posture of IT systems.
Timeline
CompTIA Security+
02-2025
10th DSTB, HHC, SASMO
08.2022 - Current
10th DSTB, 226 Signal Company
04.2020 - 08.2022
Bachelor of Science - Computer Science
University of Maryland Global Campus
05.2001 -
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