Stephen Tilton

Founded and Developed Successful Fitness Business

Pioneered the establishment of a thriving fitness business, delivering impactful training sessions for small groups, corporate events, and individuals. Implemented a strategic pricing structure informed by market analytics, resulting in substantial growth in the client base and increased revenue. Demonstrated entrepreneurial spirit and commitment to delivering effective fitness solutions aligned with market dynamics.

Strategic Event Hosting and Issue Resolution

Strategically organized special events to boost brand awareness and community engagement. Proactively addressed issues through meticulous research and swift decision-making, resulting in improved customer satisfaction and enhanced event attendance. Committed to creating memorable experiences and swiftly addressing challenges to contribute to overall event and brand success.

Innovative Program Development and Client Retention

Researched, planned, and orchestrated diverse destination fitness and wellness events. Cultivated vendor relationships to involve specialists and consultants, showcasing a steadfast commitment to ensuring client retention through the creation of innovative programs.

Specialized Speed Training and Conditioning Clinics

Designed and conducted specialized speed training and conditioning clinics, optimizing students' sports performance and preventing injuries. Skillfully guided clients through safe workout modifications tailored to individual fitness levels and medical considerations. Improved performance metrics in clinic participants, implementing personalized workout plans for clients with medical considerations.

Strategic Marketing and Advertising Initiatives

Led the creation of impactful social media and marketing campaigns, significantly expanding brand awareness and attracting a new client base. Successfully implemented targeted marketing and advertising initiatives, contributing to revenue growth and supporting business expansion. Demonstrated commitment to driving measurable results through innovative marketing strategies.

Program Development and Membership Growth

Assumed a pivotal role in the organization overseeing fitness classes, events, resort-wide programming, and kids club programs. Successfully created and implemented the innovative 4525 Club membership program, strategically designed to enhance member engagement. Spearheaded marketing initiatives for the kids' club, achieving a 65% increase in 4525 Club memberships and high-volume participation in kids club program attendance. Demonstrated commitment to driving program success through strategic planning and execution.

Team Leadership and Guest Experience Enhancement

Led the recruitment, hiring, and comprehensive training of a diverse team. Developed spa packages, innovative kids programming, and engaging recreational opportunities for resort guests. Spearheaded resort-wide holiday activities, achieving an increase in staff retention and improvement in revenue. Sourced vendors for operations and retail, showcasing commitment to creating exceptional guest experiences through effective team leadership and program development.

Operational Efficiency and Guest Satisfaction

Played a central role in hotel operations by actively participating in key meetings and providing valuable training on POS software. Led efforts to improve the department's Member Satisfaction Score from 51% to an impressive 88.3% within a 90-day commitment. Demonstrated commitment to effective leadership, staff development, and achieving tangible improvements in guest satisfaction.

Organizational Skills and Reporting Accuracy

Demonstrated strong organizational skills by creating detailed Banquet Event Order (BEO) requests for groups and events. Leveraged key templates to develop comprehensive weekly, monthly, and yearly sales reports, streamlining the BEO process and improving forecasting accuracy. Showcased commitment to precise planning and reporting for the successful operation of group events and ongoing club programs.

Creative Project Leadership

Played a key role in evaluating and contributing to creative team ideas, translating them into actionable project plans that drove successful outcomes. Spearheaded the creation of innovative advertising campaigns capturing the brand essence and resulting in notable brand awareness. Demonstrated commitment to turning creative concepts into impactful campaigns, elevating brand visibility and resonating with the target audience.

Strategic Communication and Marketing Expert

Led the development of strategic communication and marketing plans, ensuring alignment with organizational goals. Collaborated seamlessly with sponsors and investigators to orchestrate efficient and fully compliant research trials. Achievements include new sponsors resulting in increased trial funding and implementing communication strategies for improved participant recruitment. Demonstrated commitment to driving successful research initiatives through effective planning and collaboration.

Community Relations and Event Management

Cultivated strong relationships by liaising with community members, business owners, and government officials from Miami-Dade and Broward County. Played a key role in planning and managing diverse community meetings, public forums, and outreach programs. Achievements included successful resolution of Covid-19 community issues, increased attendance at public forums, and implementation of outreach programs for community engagement. Demonstrated commitment to fostering positive community relations through collaboration and effective event management

Facility Management and Team Leadership

Successfully managed a high-quality facility within the club, ensuring strict adherence to industry standards. Led and motivated a dynamic 24 -member fitness team, fostering a culture of consistency and excellence. Achieved a 15% increase in member satisfaction and implemented cost-saving measures, resulting in a 12% budget reduction. Demonstrated effective leadership and operational management.

Comprehensive Operations Oversight

Effectively oversaw the comprehensive operations of the entire facility, managing a thriving community of over 3,000 members and a dedicated team of approximately 40 employees. Implemented strategic initiatives leading to a consistent 78% monthly membership approval rating within the fitness department, showcasing a commitment to delivering exceptional service.

Expert Coaching and Sales Leadership

Provided expert coaching in workout methods, catering to individuals from novice to specialist levels. Managed the fitness budget and procurement of operational supplies for seamless operations. Demonstrated exceptional sales leadership, consistently achieving PT sales quotas ranging from $34k to $52k per gym. Achieved an outstanding 61% client renewal rate for PT within a single calendar year, emphasizing a commitment to delivering results and building lasting client relationships.

Sales and Marketing Strategy Development

Collaborated closely with the membership sales team to devise and execute targeted sales and marketing strategies, resulting in the consistent achievement of monthly membership quotas. Spearheaded initiatives leading to a remarkable 33% increase in membership retention within a single year. Took a proactive role in enhancing operational efficiency through comprehensive training sessions for local managers, contributing to the overall success of the team and organization.

Guest Relations and Service Excellence

Proactively addressed and resolved guest relations within a diverse customer base, efficiently handling varied guest concerns. Delivered an unparalleled level of excellence in guest services, contributing to a remarkable property-wide 97% highest approval rating and achieving the coveted Forbes 5-star award. Led initiatives to enhance cultural sensitivity in guest interactions, showcasing commitment to ensuring an exceptional experience for all guests.

Strategic Business Initiatives and Financial Acumen

Evaluated, planned, and implemented strategic business initiatives to drive revenue growth while maintaining operational expenses. Established and monitored monthly targets for performance tracking, emphasizing a commitment to sustainable business practices and financial success.

Membership Sales and Team Management

Drove membership sales at The Beach Club through targeted marketing and promotions for the fitness and wellness department. Conducted recruitment, performance appraisals, and training for a team of 18 members. Proven ability to delegate tasks effectively, ensuring seamless coordination to meet planned projects and production goals. Demonstrated capacity to deliver results through strategic sales and team management.

Wellness Management and Event Coordination

Coordinated special events and played a key role in the Wellness Management Team by organizing personalized weight management plans, directing menu selections for the spa, delivering impactful personal training sessions, and instructing diverse group fitness classes. Achieved a substantial increase in member and guest participation, earning the prestigious 'Marriott Spirit to Serve' award 3 times. Underscored commitment to delivering exceptional experiences and fostering a positive wellness culture.

Revenue Growth and Cost Optimization

Played a pivotal role in overseeing food and beverage operations, contributing to a revenue of $21 million . Managed diverse establishments, including an upscale steakhouse, a three-meal restaurant, a lounge, and a coffee bar. Implemented cost-saving measures, improving profitability, and introduced seasonal and local menu enhancements for heightened guest satisfaction. Demonstrated ability to drive successful operations in various dining settings and contribute to overall revenue growth.

Comprehensive Operational Management

Led a multifaceted role encompassing food cost supervision, meticulous labor control, successful health inspections, innovative menu design, and strategic hiring and development of a culinary team. Ensured adherence to corporate and Forbes standards for front-of-house operations and culinary excellence. Reduced food costs through strategic sourcing, implemented menu innovations resulting in increased sales, and motivated and trained a dedicated staff of 53 team members. Demonstrated commitment to operational excellence, team leadership, and achieving measurable results in the food and beverage industry.

Financial Management and Quality Improvement

Conducted annual reviews of the team responsible for the beverage program, evaluating promotions, product selections, and beverage control. Maintained a food and beverage profit of 40% , showcasing strategic financial management. Conducted monthly P&L reviews for financial assessment and improvement identification. Took charge of weekly and monthly forecasting, contributing to a remarkable 16% increase in food and beverage quality scores. Implemented cost-effective promotions for profit boost and optimized product selections for increased customer satisfaction. Demonstrated commitment to driving financial success and enhancing overall food and beverage quality.