Stephen Tinker
Hartford,CT
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
26
26
years of professional experience
Work History
Business Manager
Trans-Continental Shippers
Hartford, Connecticut
05.1998 - 01.2019
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented security policies and procedures to protect company assets from theft, loss, or damage.
- Evaluated invoices and shipping paperwork for accuracy and compliance.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Customer Service Specialist
Tinker Real estate and Insurance
Hartford, CT
05.1993 - 05.1998
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to resolve service and billing issues.
- Analyzed customer activity to promote safe and secure environment.
- Upheld privacy and security requirements for customer information.
Education
Bachelor of Arts - Business Management
Johnson & Wales University
Providence, RI05.1993
Associate of Arts - Legal Studies
Johnson & Wales University
Providence, RI09.1991
Skills
- Inventory Management
- Solutions Development
- Customer Service
- Performance Monitoring
- Logistics Oversight
- Problem Anticipation and Resolution
Timeline
Business Manager
Trans-Continental Shippers
05.1998 - 01.2019
Customer Service Specialist
Tinker Real estate and Insurance
05.1993 - 05.1998
Bachelor of Arts - Business Management
Johnson & Wales University
Associate of Arts - Legal Studies
Johnson & Wales University
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