Stephen Tissell
Beaverton
Summary
A driven educator with 3 years of experience in teaching preschool students, looking to use my experience in education to pursue a full time customer service position where I can enhance my problem-solving and communication skills by helping customers resolve company-related issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Class Academy
04.2022 - Current
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted and supervised ten or more children through entire school day.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
Brick Specialist, then Floor Supervisor
The LEGO Store
09.2016 - 04.2022
- Actively participated in many in-store building activities with kids, from group builds to scavenger hunts, as well as fostering a positive community environment for both store guests and fellow associates.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Brick Specialist
The LEGO Store
04.2016 - 08.2016
- Actively engaged customers to provide general assistance and information on store merchandise.
- Coordinated efficient restocking of the sales floor with current merchandise and accurate signage for current promotions.
Brick Specialist, then Floor Supervisor
The LEGO Store
06.2015 - 12.2015
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
CHILDREN AND FAMILY MINISTRIES INTERN
University Presbtyrian Church
06.2013 - 09.2013
- Worked as part of a team of ten to plan summer programs for kids, such as weekly field trips around the greater Seattle area and daycare programs for kids to attend during the day, as well as creating lesson plans for the weekly lessons on Sunday.
- Took part in a weeklong summer camp called Camp Side by Side, a camp for families dealing with childhood cancer, where my fellow interns and I were each paired with one kid for the week to be our buddy, taking them to all the daily activities and giving them a friend for their time at camp.
Education
Bachelor of Arts - Cinema and Media Communications with an emphasis on production
George Fox University
Newberg, OR05.2015
Skills
- Hardworking
- Dependable
- Teamwork
- Adaptability
- Critical Thinking
- Active Listening
- Organization
- Computer Skills
Certification
CPR Certified
Food Handler's Permit
Timeline
Preschool Teacher
Class Academy
04.2022 - Current
Brick Specialist, then Floor Supervisor
The LEGO Store
09.2016 - 04.2022
Brick Specialist
The LEGO Store
04.2016 - 08.2016
Brick Specialist, then Floor Supervisor
The LEGO Store
06.2015 - 12.2015
CHILDREN AND FAMILY MINISTRIES INTERN
University Presbtyrian Church
06.2013 - 09.2013
Bachelor of Arts - Cinema and Media Communications with an emphasis on production
George Fox University