STEPHEN TOCCI
Charlotte,NC
Summary
Highly motivated customer service professional with a proven track record of success. Skilled in navigating multiple computer systems and applications while maintaining exceptional interpersonal skills. Strong work ethic and adaptability make me an effective employee who can quickly master new skills.
Overview
19
19
years of professional experience
Work History
Maintenance Supervisor
LAZ Parking-Charlotte, NC
Charlotte, NC
01.2024 - Current
- Monitored and evaluated personnel performance in maintenance department at 15 locations, offering guidance and coaching when required
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability
Stay at Home Dad
Self Employed
07.2022 - 01.2024
- Enhanced leadership, teamwork, determination, and prioritization skills through child-rearing experience
- Oversaw multiple schedules, imparted training and enforced protocols
Customer Service Manager
Percy's TV & Appliance-Worcester, MA
Worcester, MA
01.2022 - 07.2022
- Directed and supervised a customer service team, focusing on continuous team building and development
- Facilitated repairs or exchanges of products and handled escalations with customers, service providers, and manufacturers while minimizing cost impact
Assistant Property Manager
Signer Property Management-Brookline, MA
Brookline, MA
09.2019 - 11.2021
- Assessed maintenance needs and renovation potential by conducting comprehensive inspections on apartment buildings, upcoming lease ending units, and vacant units
- Utilized an electronic database to effectively maintain current records for leasing, as well as coordinate maintenance and construction projects
Real Estate Agent
Boston's Luxury Properties-Brookline, MA
Brookline, MA
12.2018 - 09.2020
- Established, nurtured, and grew client relationships through efficient communication
- Assisted clients through the process of buying or renting properties
Account Manager/Valet
LAZ/Ultimate Parking-Boston, MA
Boston, MA
06.2012 - 03.2020
- Oversaw team operations at top-end restaurants within and beyond Boston, managing money, employees schedules, and inventory adeptly
- Built quick customer rapport, sustained VIP client interactions
Customer Service Representative
Clark's-Waltham, MA
Waltham, MA
10.2016 - 09.2018
- Provided exceptional customer support by efficiently resolving a broad range of issues via inbound calls and emails, consistently earning high praise
- Worked closely with the service team to identify and resolve recurring product issues, ensuring enhanced quality for upcoming releases
Research Assistant
Brigham and Women's Hospital-Boston, MA
Boston, MA
06.2009 - 10.2016
Tutor/Front Desk Liaison
Bridgewater State University-Bridgewater, MA
Bridgewater, MA
09.2008 - 05.2012
Painter
Peter Lento Construction-Newton, MA
Newton, MA
05.2006 - 09.2007
Cashier
Shaw's/Star Market-Newton, MA
Newton, MA
08.2005 - 05.2006
Education
Bachelor of Arts in Communications: New Media & Technology -
Bridgewater State University
Skills
- Creative Problem Solving
- Handling Confidential Materials
- Accounting and Bookkeeping
- Inventory Management
- QuickBooks
- Microsoft Office
- Payroll Preparation
- Research
- Processing Data Analysis
- Critical Thinking
- Word Processing
- Property Management
- Administrative Experience
- Management
- Microsoft Outlook
- SAP
Timeline
Maintenance Supervisor
LAZ Parking-Charlotte, NC
01.2024 - Current
Stay at Home Dad
Self Employed
07.2022 - 01.2024
Customer Service Manager
Percy's TV & Appliance-Worcester, MA
01.2022 - 07.2022
Assistant Property Manager
Signer Property Management-Brookline, MA
09.2019 - 11.2021
Real Estate Agent
Boston's Luxury Properties-Brookline, MA
12.2018 - 09.2020
Customer Service Representative
Clark's-Waltham, MA
10.2016 - 09.2018
Account Manager/Valet
LAZ/Ultimate Parking-Boston, MA
06.2012 - 03.2020
Research Assistant
Brigham and Women's Hospital-Boston, MA
06.2009 - 10.2016
Tutor/Front Desk Liaison
Bridgewater State University-Bridgewater, MA
09.2008 - 05.2012
Painter
Peter Lento Construction-Newton, MA
05.2006 - 09.2007
Cashier
Shaw's/Star Market-Newton, MA
08.2005 - 05.2006
Bachelor of Arts in Communications: New Media & Technology -
Bridgewater State University
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