Stephen Torkildson
Provo
Summary
Accomplished entrepreneur with a proven track record at Tork Tension Fabrics Llc, enhancing customer satisfaction and company profitability through strategic business process optimization and adept personnel management. Skilled in financial reporting and fostering strong customer relations, I led teams to exceed performance goals, achieving a high project success rate.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Tork Tension Fabrics Llc
05.2023 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Trained and motivated employees to perform daily business functions.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Business Owner
WJ Construction
07.2019 - 12.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Trained and motivated employees to perform daily business functions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Business Owner
Tork Contract Services Llc
02.2014 - 06.2019
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
Education
High School Diploma -
Provo High School
Provo, UT06-2003
Skills
- Small business operations
- Sales tactics
- Financial reporting
- Personnel management
- Business process optimization
- Contract negotiation
- Contractor negotiations
- Operations management
- Entrepreneurial leadership
- Customer relations
- Employee training
- Quality assurance
- Work Planning and Prioritization
Certification
- OSHA 10 Certified
Timeline
Business Owner/Operator
Tork Tension Fabrics Llc
05.2023 - Current
Business Owner
WJ Construction
07.2019 - 12.2020
Business Owner
Tork Contract Services Llc
02.2014 - 06.2019
High School Diploma -
Provo High School
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