Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
CustomerServiceRepresentative

STEPHEN TRIMBLE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

MAI Voice
06.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

DEBRIS PICKUP

Parnell Industries
01.2012 - 07.2012
  • Managed debris removal projects by coordinating with local authorities and contractors.
  • Reduced cleanup timelines for disaster-affected areas through efficient monitoring and reporting.
  • Ensured compliance with safety regulations by conducting regular site inspections and providing feedback to teams on the ground.
  • Improved debris disposal processes, resulting in a more organized and efficient workflow.
  • Collaborated with environmental agencies to minimize negative impacts on local ecosystems during debris removal operations.
  • Implemented quality control measures to maintain high standards of service throughout all phases of the debris monitoring process.

CLASS B BOILERMAKER

Ohmstede LLC ET AL
03.2008 - 01.2010
  • Assembled and grinded boilers and other components to quality finishes
  • Repaired and fabricated boilers utilizing hand and power tools
  • Inspected and tested repaired and fabricated boilers to ensure safety, proper operation, and efficiency
  • Identified sizes of wrench as to the size of stud
  • Identified the correct amount of bolts as pertaining to rated flanges
  • Identified grades of standard carbon steel studs
  • Identified grades of stainless steel studs
  • Identified the type of lube to be used on studs
  • Identified the type of tools needed for torquing
  • Identified what types of tools are required to tighten a screw pipe
  • Identified what exchangers have straight tubes
  • Identified how many nozzles exchangers have on the shell side
  • Identified the pressure that needs to be utilized for hydro tests.

FOUNDATION REPAIR/VEHICLE DETAILER

Self Employed
01.2005 - 04.2007
  • Leveled and repaired foundations and performed other handyman jobs per customer's request utilizing hand and power tools
  • Detailed and waxed vehicles, vacuumed carpeting, and washed windows as needed.
  • Improved customer satisfaction by providing thorough and meticulous vehicle detailing services.
  • Enhanced the appearance of vehicles for sale, increasing dealership sales and revenue.
  • Delivered timely service by completing vehicle detailing tasks within established deadlines.
  • Ensured client satisfaction with high-quality workmanship in all aspects of interior and exterior cleaning.
  • Contributed to a positive workplace culture through teamwork, communication, and consistent reliability.
  • Maintained a safe and organized work environment by adhering to company safety guidelines and proper use of equipment.
  • Minimized waste and promoted sustainability with environmentally friendly products during each vehicle detailing appointment.

OVERNIGHT STOCKER

Target
11.2003 - 01.2004
  • Unloaded trucks utilizing pallet jacks and scissor lifts
  • Stocked merchandise and set up displays
  • Removed trash from sales floors
  • Assisted with other duties as directed.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

OVERNIGHT STOCKER

Randall's Grocery
04.2002 - 10.2003


  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
  • Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.

CAR DETAILER

Oasis Car Wash, Inc.
10.2001 - 04.2002


  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
  • Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
  • Adhered to safety protocols while using chemicals and equipment to protect both employees and customers'' property.

CONSTRUCTION LABORER

Stafflink, Inc.
10.2001 - 04.2002


  • Increased project efficiency by effectively organizing and managing construction materials on job sites.
  • Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
  • Improved worksite safety by consistently adhering to company protocols and guidelines.
  • Enhanced client satisfaction by maintaining a clean and organized work environment throughout the construction process.
  • Supported project managers in achieving deadlines, assisting in various tasks as required.
  • Reduced material waste by accurately measuring and cutting building materials according to specifications.
  • Contributed to successful project completions through diligent execution of assigned tasks, such as excavation and demolition work.
  • Ensured accurate measurements by using industry-standard tools for leveling, alignment, and measurement purposes.
  • Maintained equipment functionality by conducting regular inspections and performing basic maintenance tasks when necessary.
  • Increased productivity through effective communication with supervisors and colleagues regarding task progress and potential issues encountered during the construction process.
  • Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
  • Expedited site preparation processes, executing efficient land clearing activities as directed by supervisors or project managers.
  • Assisted in minimizing project delays resulting from inclement weather conditions by working diligently to protect materials and equipment from exposure damage.

AUTO DETAILER/PORTER/TRANSPORTER

Gates Used Cars, Inc.
03.2001 - 08.2001
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Streamlined the detailing process for increased efficiency and reduced turnaround time.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.

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  • Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
  • Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
  • Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.

Education

High School Diploma/GED -

Northshore High School
Houston, Texas

Skills

  • Reliable,
  • Excellent communication skills
  • Beginner Spanish speaker
  • Hard worker
  • Flexible
  • Call Management
  • Complaint Resolution
  • Data Collection
  • Product Knowledge
  • Problem-Solving Abilities
  • Active Listening
  • Problem Resolution
  • Stock Management
  • Receiving Support
  • Administrative Support

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

MAI Voice
06.2023 - 12.2023

DEBRIS PICKUP

Parnell Industries
01.2012 - 07.2012

CLASS B BOILERMAKER

Ohmstede LLC ET AL
03.2008 - 01.2010

FOUNDATION REPAIR/VEHICLE DETAILER

Self Employed
01.2005 - 04.2007

OVERNIGHT STOCKER

Target
11.2003 - 01.2004

OVERNIGHT STOCKER

Randall's Grocery
04.2002 - 10.2003

CAR DETAILER

Oasis Car Wash, Inc.
10.2001 - 04.2002

CONSTRUCTION LABORER

Stafflink, Inc.
10.2001 - 04.2002

AUTO DETAILER/PORTER/TRANSPORTER

Gates Used Cars, Inc.
03.2001 - 08.2001

High School Diploma/GED -

Northshore High School
STEPHEN TRIMBLE