Stephen Turner
Katy,TX
Summary
Results-driven Field Service Technician with extensive experience in installation and quality assurance, successfully delivering exceptional customer satisfaction at leading firms such as United Rentals. Proficient in electrical troubleshooting and fostering collaborative teamwork, excelling in environments that demand strong diagnostic skills and a commitment to safety. Notable achievements include developing streamlined installation procedures and training teams, significantly enhancing operational efficiency. Career goal focuses on further refining technical expertise while contributing to organizational success through innovative solutions.
Overview
20
20
years of professional experience
Work History
Installation Technician
Mitek
Saint Charles, MO
09.2022 - Current
- Conducted quality assurance tests post-installation to guarantee functionality and performance standards.
- Updated system software as needed to ensure proper operation of the system.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Assisted other technicians with complex installations when necessary.
- Assisted in the development of installation procedures to improve efficiency and customer satisfaction.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Assisted in training other technicians on best practices for installation procedures.
- Installed new equipment according to manufacturer specifications and customer requirements.
Field Service Technician
Evans Equipment and Environmental
10.2020 - 03.2021
- Proficiency diesel and diagnostic repairs of a variety high pressure pump systems
- Skilled in minor/major repairs in the field on diesel engines, water pump systems, water reclamation systems, bio water treatment system
- Ability to diagnose and repair all equipment’s electrical systems
Service Technician II
United Rentals
02.2019 - 10.2020
- IVES Certified to operate scissor lifts, boom lifts, forklifts
- Proficiency in hydraulic, electrical, mechanical, diesel, power, and HVAC systems, schematics, diagrams and use of diagnostic equipment to inspect, diagnose and repair equipment
- Skilled in inspections, preventative maintenance, new product assembly minor and major repairs on various vehicles to include aerial lifts, trenching equipment, backhoe loaders and other industrial equipment
- Knowledge in the rental cycle and use of United Rentals’ Rental man system to process, track and submit work orders, record inspection completion and document parts and labor in an accurate and timely manner
- Experienced in all facets of service technician operations to include: rent checks, road service calls, hard downs and yard work
- Expert mechanical aptitude, working knowledge of tools, knowledgeable in customer service support and safety
- Demonstrated strong teamwork, customer service, verbal and communicational and time management skills
Service manager – 12 drivers
Mueller Water Conditioning
09.2017 - 04.2018
- Dispatched and managed routes for Houston, Dallas, Austin, and San Antonio
- Complex customized software was used to create and track all routes
- Conducted truck inspections for Houston location
- Conducted inventory of equipment monthly
- Customer service – spoke to clients to schedule work calls for maintenance
- Daily reports for executive management in regards to drivers and their routes and also customer feedback/requests
Transportation Management Coordinator
US Army
10.2004 - 05.2017
- Company Overview: Transportation Management Coordinator in Afghanistan
- Managed and trained up to 10 employees while being the lead supervisor for all incoming and outgoing cargo for southern Afghanistan
- This consisted of tracking inbound cargo and traveling to multiple locations to pick up rerouted equipment
- Conducted all customs pre-inspection paperwork for southern Afghanistan
- Responsible for training drivers for military vehicles
- Accountable for all Military pre-customs inspection forms for shipping equipment and supplies, including hazardous materials
- Reviewed all work logs, inspection reports, and maintenance inspections
- Heavy budget planning was used to stay within government standards to contract vehicles to move equipment
- Assisted in the execution in moving 8500 personnel to include military equipment and the vehicles and multiple containers internationally and valued over a million dollars with no lost cargo
- Necessary training was The Warrior Leader Course that teaches specialists and corporals the basic skills to lead small groups of soldiers
- This hard-hitting and intensive course emphasizes leadership skills and prepares soldiers to advance to the rank of sergeant
- Transportation Management Coordinator in Afghanistan
- Hawaii/Pacific Region
- Served as a liaison for strategic movement in the pacific region
- Worked with multiple agencies to coordinate efficient deliveries of all equipment and supplies
- Used GCSS-A (SAP based program) to track and reorder equipment and supplies in Hawaii
- Vehicle manager for the entire fleet in Hawaii
- Responsible for tracking all high security equipment and supplies for US Army and Air Force
- Conduct monthly inventory counts of all equipment, supplies, and vehicles
- Create production reports for upper management for inventory purposes
Education
General Educational Development Diploma -
Skills
- Installation planning
- Assembly and installation
- Telecommunications
- Hazard management
- Specialty tools
- Installation tools
- Basic carpentry
- Repair services
- Maintenance and repair
- Field service
- Job planning
- Troubleshooting
- Blue print interpretation
- Work inspection
- Electrical troubleshooting
- Hardware assembly
- Installation adjustments
- Network connectivity
- Equipment installation
- Power tools operation
- Quality assurance
- Worksite safety
- Diagnostic
Accomplishments
- 3 Army Good Conduct Medals
- National Defense Service Medal
- 2 Afghanistan Campaign Medals
- Global War on Terrorism Service Medal
- Korea Defense Service Medal
- 5 Army Overseas Service Ribbons
- Army NCO Professional Development Ribbon
- Army Service Ribbon
- NATO Medal
- Combat Action Badge
- Army Commendation Medal
Training
- Supply Management Course, 2016
- Equipment inventory and management software, SAP course, 40 hours
- Unit Armor Course, 2015
- Maintenance and regulation training for military small firearms, 80 hours
- Leadership Development Course, 2013
- Supervisory management training, 160 hours
- Combat Life Saver, 2011
- Military emergency response training, 40 hours
- TC-AIMS 2 Unit Movement, 2010
- Shipping and receiving software training, 40 hours
- USAF Airlift Planner, 2010
- Procedures and regulations for loading military aircraft, 40 hours
- Forklift Instructors Course, 2017
Timeline
Installation Technician
Mitek
09.2022 - Current
Field Service Technician
Evans Equipment and Environmental
10.2020 - 03.2021
Service Technician II
United Rentals
02.2019 - 10.2020
Service manager – 12 drivers
Mueller Water Conditioning
09.2017 - 04.2018
Transportation Management Coordinator
US Army
10.2004 - 05.2017
General Educational Development Diploma -
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