Stephen Tyree
Mason
Summary
Dynamic Operations Supervisor with a proven track record at Kings Island Amusement Park, excelling in performance monitoring and team training. Enhanced operational efficiency through innovative solutions, resulting in improved customer satisfaction. Skilled in quality assurance and fostering a collaborative environment, driving employee development and operational excellence.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Kings Island Amusement Park
09.2013 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Team Lead
Valued Relationships, Inc.
02.2016 - 08.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
Education
High School Diploma -
Carlisle High School
Carlisle, OH06-2013
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Team Training
- Employee development
- Customer relations
- Warehouse operations
- Logistics oversight
- Quality assurance
- Project planning
Timeline
Team Lead
Valued Relationships, Inc.
02.2016 - 08.2018
Operations Supervisor
Kings Island Amusement Park
09.2013 - Current
High School Diploma -
Carlisle High School
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