Stephen Ullman
IT Technician
Cape Girardeau,MO
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over twenty years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
33
33
years of professional experience
Work History
Sporting Goods Sales Associate
Buchheits
07.2021 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Developed strong rapport with customers and created positive impression of business.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed recovery of sporting goods items and returned to specified department areas.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
IT technician/project manager
Buchheit Of Jackson
09.2021 - 07.2022
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Set up and maintained user accounts and client access.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and point of sale equipment.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
IT Manager
KFVS 12
12.2000 - 09.2021
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance. Used multi-layer approach which involved antivirus protection as well as network monitoring programs which allowed us to react immediately to network threats.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs. This involved working with local station management and corporate to keep our technological abilities running at their best.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems. Many IT projects directly involving engineering staff as well as other department's special projects.
- Created and terminated user's accounts from start to finish in business applications. This involved user creation/maintenance in Active Directory as well as many audio/video programs used.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision. Supported all station departments and their many projects. This ranged from live news events to marketing editor needs.
- Oversaw daily performance of computer systems and immediately responded to Master Control issues to keep network up and running. These issues could be anything from automation issues to network issues that might disrupt content from being aired.
- Coordinated technical training and personal development classes for staff members. Developed trusted rapport with all departments.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements. Renovating Master Control which involved coordinating with multiple vendors, automation, and network improvements; for example.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions. Monitored/maintained operation and health of network equipment.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. This involved keeping departments computer systems as current as possible.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs (network hardware upgrades, IP voice phone system, computer upgrades).
- Oversaw IT department operations and training. This involved keeping documentation current and accurate.
- Coordinated IT operations activities to deliver smooth flow of daily business needs. Supported wide range of departments, including Master Control.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
IT Technician
Rapco
07.1997 - 12.2000
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Maintained office PCs, networks and mobile devices.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Manager
BG's Deli
02.1990 - 07.1997
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained and mentored new employees to maximize team performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Scheduled staff to establish adequate coverage during peak business hours.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High school diploma -
Cape Central
Cape Girardeau, MO06.1989
Skills
- IT Project Management
- IT/Helpdesk Support
- Network Infrastructure design and support
- Microsoft Active Directory
- Microsoft Windows Server Management
- Performing software and hardware install/support
- Staff Training
- Information Technology Management
- Workflow Planning
- Project Goals and Milestones
- Microsoft Office Suite Expertise
- Strong Communication Skills
- Over 20 years for advanced troubleshooting
Timeline
IT technician/project manager
Buchheit Of Jackson
09.2021 - 07.2022
Sporting Goods Sales Associate
Buchheits
07.2021 - Current
IT Manager
KFVS 12
12.2000 - 09.2021
IT Technician
Rapco
07.1997 - 12.2000
Manager
BG's Deli
02.1990 - 07.1997
High school diploma -
Cape Central
Similar Profiles
Dalton RhoadsDalton Rhoads
Sales Associate at BuchheitsSales Associate at Buchheits
KOREENA WOODSONKOREENA WOODSON
Marketing Project Manager at Buchheits CorporateMarketing Project Manager at Buchheits Corporate
Molly O'DriscollMolly O'Driscoll
Administrative Assistant at ABM IndustiresAdministrative Assistant at ABM Industires