Stephen Urquhart
Hampton,VA
Summary
Seeking a position that will utilize my knowledge, education, and work experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Senior Technology Specialist II
Hampton City Public Schools
Hampton, VA
03.2020 - Current
- Managed and maintained computer labs, classrooms, and administrative IT systems across the school.
- Performed troubleshooting, repairs, and upgrades for computers, printers, and network infrastructure.
- Created and managed detailed reports on system performance, inventory usage, and network issues for administrative review.
- Maintained an IT asset tracking system to monitor hardware/software inventories, ensuring proper allocation and preventing loss.
- Created detailed documentation of processes and procedures related to technology support.
- Managed inventory of IT assets such as laptops, desktops, printers, monitors.
- Acted as network administrator by creating accounts and managing permissions for users.
- Updated supervisors and users within support tickets by recording status.
Senior Advisor
IBEX GLOBAL(APPLE)
Hampton, VA
10.2016 - 03.2020
- Adept in Apple devices, services, and procedures.
- Troubleshot and resolved problems with various programs and systems.
- Thoroughly documented steps taken and procedures followed during the interaction.
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
- Provided exemplary help desk service and support to assist customers.
- Answered calls promptly, appropriately, established rapport, and resolved the customers' issues efficiently.
- Promoted to the Mac department, and then to the Senior Advisor department, to handle escalations.
- Assisted junior team members in resolving complex technical issues in a timely manner.
Business Sales Advisor
IBEX GLOBAL(AT&T)
Hampton, VA
03.2015 - 10.2016
- Excelled in troubleshooting these programs as well
- Answered calls promptly, appropriately, established rapport, and resolved the customers issues efficiently
- Adept in bocris, ros, and various ordering programs
- Established sales targets and monitored progress against them.
- Provided guidance on product selection, pricing, promotions, and advertising.
- Provided technical support when needed during customer interactions.
- Responded promptly to customer complaints or queries in a professional manner.
Sales Associate
7-11 Inc.
Hampton, VA
05.2012 - 03.2015
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
Technician
GTech Networks
Hampton, VA
12.2011 - 01.2012
- Helped fix computers.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Operated specialized diagnostic tools used to identify system faults.
- Analyzed data collected during testing to determine root cause of failure.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Education
High School -
Hampton High School
Hampton, VA06-2005
Skills
- Asset Management- Filewave
- Asset Tracking- FiTAM, Filemaker Pro
- Apple Mac Tier 2
- Equipment Maintenance
- Inventory Coordination
- Equipment Setup
- Equipment management
- Operating Systems- Windows, macOS, iOS, Android
Professional References
- Philip Heath, 26 Tupelo Circle, Hampton, VA, 23666, (757)746-7882, USCG
- Elijah Wilson IV, Hampton, VA, (757)943-6523, IBEX GLOBAL
- Dylan Mitchell, 114 Patrician Drive, Hampton, VA, 23666, (757)759-6603, Huntington Ingalls Industries
Timeline
Senior Technology Specialist II
Hampton City Public Schools
03.2020 - Current
Senior Advisor
IBEX GLOBAL(APPLE)
10.2016 - 03.2020
Business Sales Advisor
IBEX GLOBAL(AT&T)
03.2015 - 10.2016
Sales Associate
7-11 Inc.
05.2012 - 03.2015
Technician
GTech Networks
12.2011 - 01.2012
High School -
Hampton High School
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