Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Usenbor

Brooklyn

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

4
4
years of professional experience

Work History

Retail Store Manager

Bedstuyfly LLC
06.2022 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.

CEO

World Of Surprises Clothing Brand
03.2021 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
  • Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.

Retail Sales Associate

Bedstuyfly LLC
01.2020 - 06.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.

Education

Bachelor of Science - Fashion Merchandising

Morgan State University
Baltimore, MD
06.2025

High School Diploma -

Uncommon Charter High School
Brooklyn
06.2021

Skills

  • Customer Service
  • Strong multi-tasking
  • Problem-Solving
  • Retail Operations
  • Sales Growth

Timeline

Retail Store Manager

Bedstuyfly LLC
06.2022 - Current

CEO

World Of Surprises Clothing Brand
03.2021 - Current

Retail Sales Associate

Bedstuyfly LLC
01.2020 - 06.2022

Bachelor of Science - Fashion Merchandising

Morgan State University

High School Diploma -

Uncommon Charter High School

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Stephen Usenbor