Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stephen Valent

Aliquippa,PA

Summary

Dynamic Service Manager with a proven track record at Morgan Properties, excelling in operational efficiency and customer service. Skilled in employee training and development, I implemented process improvements that reduced service request resolution times. A reliable leader, I foster team collaboration while ensuring high standards of safety and performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Manager

Morgan Properties
08.2023 - Current
  • Managed daily operations, ensuring seamless service delivery to residents.
  • Coordinated maintenance requests, optimizing response times and resident satisfaction.
  • Developed training materials for new team members, enhancing onboarding efficiency.
  • Implemented process improvements, reducing service request resolution times.
  • Collaborated with vendors to ensure compliance with service agreements and standards.
  • Conducted regular property inspections, identifying areas for improvement and maintenance needs.
  • Assisted in budget management, monitoring expenses to align with operational goals.
  • Facilitated communication between residents and management, fostering positive community relationships.

Maintenance Supervisor

TIMET
09.2022 - 08.2023
  • Supervised daily maintenance activities to ensure efficient operation of equipment and facilities.
  • Conducted routine inspections to identify and address equipment malfunctions proactively.
  • Coordinated maintenance schedules to minimize downtime and optimize workflow efficiency.
  • Trained team members on safety protocols and best practices for maintenance tasks.
  • Implemented preventive maintenance programs, improving equipment reliability and longevity.
  • Assisted in budget management for maintenance projects, ensuring cost-effective solutions.
  • Developed standard operating procedures for maintenance tasks, enhancing team consistency and performance.
  • Supervised 139 employees and scheduled shifts.

Maintenance Technician

Morgan Properties
01.2021 - 08.2022
  • Performed routine maintenance on HVAC systems to ensure optimal performance and efficiency.
  • Assisted in managing inventory of repair parts and tools, streamlining procurement processes.
  • Executed preventive maintenance schedules for equipment, enhancing reliability and safety standards.
  • Trained new technicians on safety protocols and proper use of maintenance tools and equipment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Operated varied hand and power tools to complete repairs.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Maintenance Supervisor

Precision Strip
01.2012 - 01.2020
  • Collaborated with vendors for procurement of tools and materials necessary for repairs.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised 26 employees and scheduled shifts.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

Education

Certificate of Technical Studies - Law Enforcement

Community College of Beaver County
Aliquippa, PA

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Customer service
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Team collaboration and leadership
  • Goal oriented
  • Conflict resolution
  • Time management
  • Workflow management
  • Employee supervision
  • Workplace safety
  • Documentation and reporting
  • Service scheduling
  • Operational efficiency
  • Work Planning and Prioritization
  • Staff motivation

Accomplishments

  • Collaborated with team of 8 in the development of training center

Certification

  • HVAC universal ,CPO certified,trained facilitator and transition team member

Timeline

Service Manager

Morgan Properties
08.2023 - Current

Maintenance Supervisor

TIMET
09.2022 - 08.2023

Maintenance Technician

Morgan Properties
01.2021 - 08.2022

Maintenance Supervisor

Precision Strip
01.2012 - 01.2020

Certificate of Technical Studies - Law Enforcement

Community College of Beaver County

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