Stephen Vaughan
Plantation,FL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Spencer T Vaughan and Associates, leveraging expertise in office administration and professional communication. Skilled in data entry and client relations, I significantly improved document organization and customer service, demonstrating a results-driven approach and critical thinking abilities.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Spencer T Vaughan and Associates
01.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Exotic Car Broker
Carrio Motorcars
10.2023 - 06.2024
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
- Recorded supporting documentation for phone calls and written correspondence.
- Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
Military Police Officer
United States Army National Guard
02.2014 - 02.2020
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Documented and organized security information accurately and efficiently.
- Maintained 100% accountability of assigned equipment worth more than $[Amount].
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Provided expertise in crowd control techniques during large-scale events, ensuring the safety of attendees and maintaining order.
- Assisted in coordinating disaster relief efforts following natural disasters or other crises, providing critical support to affected communities.
- Utilized surveillance equipment to monitor security of personnel and property.
- Led routine inspections of barracks and facilities for compliance with safety regulations, helping maintain a secure living environment for service members.
- Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
- Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
- Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
- Assisted in the development of crime prevention strategies, resulting in reduced incidents of theft, vandalism, and other offenses.
- Enhanced unit readiness by conducting regular training exercises for new recruits.
- Strengthened community relations through organization of public safety workshops.
- Streamlined vehicle inspection processes, significantly improving gate entry times.
- Bolstered defense mechanisms against potential threats with proactive surveillance strategies.
- Played key role in emergency response teams, leading to effective management of unforeseen situations.
- Aided in resolution of conflicts among personnel, promoting cohesive unit environment.
- Facilitated smooth transition of information between shifts, ensuring continuous operational awareness.
- Improved response times to incidents by implementing efficient communication protocols.
- Reduced risk of property loss by implementing stringent inventory control measures.
- Achieved significant reductions in security breaches, closely monitoring access control points.
- Assisted in development of security measures for special events, leading to successful, incident-free gatherings.
- Improved unit efficiency by organizing and maintaining detailed records of all activities and incidents.
- Fostered culture of respect and integrity, conducting ethics training for new members.
- Enhanced morale of unit by initiating peer support program.
- Contributed to strategic planning of security operations, ensuring preparedness for variety of scenarios.
- Conducted thorough investigations into minor infractions, ensuring fair and disciplined environment.
- Supported enforcement of military laws and regulations, contributing to overall order within base.
- Coordinated with local law enforcement agencies for joint security initiatives, enhancing area-wide safety.
Operations Manager
US Security Assocites
07.2018 - 12.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Front Desk Agent
Marriott Residence Inn
10.2011 - 06.2018
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Bachelor of Science - Psychology
University of Maryland, College Park
College Park, MD2015
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Word
- Administrative Support
- Customer and client relations
- Critical Thinking
- Documentation and Recordkeeping
- Professional Communication
- File Organization
Timeline
Exotic Car Broker
Carrio Motorcars
10.2023 - 06.2024
Operations Manager
US Security Assocites
07.2018 - 12.2019
Administrative Assistant
Spencer T Vaughan and Associates
01.2015 - Current
Military Police Officer
United States Army National Guard
02.2014 - 02.2020
Front Desk Agent
Marriott Residence Inn
10.2011 - 06.2018
Bachelor of Science - Psychology
University of Maryland, College Park
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