Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Vick

Bridgeton,MO

Summary

Proven Maintenance Junior Technician and seasoned leader in customer service, adept at maintenance repairs and team training. At CBRE, as a team we enhance equipment reliability and client satisfaction, leveraging skills in multitasking and relationship building. Excelled in roles requiring the ability to work well under pressure, significantly improving team productivity and service quality.

Overview

12
12
years of professional experience

Work History

Maintenance Junior Technician

CBRE
12.2021 - Current
  • Perform troubleshooting and diagnosis on malfunctioning equipment.
  • Maintain compliance with regulatory standards and safety requirements.
  • Provide exceptional customer service, addressing client concerns efficiently and professionally.
  • FAST/UP certified so i can work throughout the entire building

Problem Solver, Associate

Amazon
08.2020 - 12.2021
  • Researched and extracted data to complete tasks.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.
  • Worked varied hours to meet seasonal and business needs.

Assistant Bar Manager

Parrots Bar And Grill
05.2020 - 10.2021
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.

Lead Bartender, Assistant Bar Manager

The Post Sports Bar And Grill
05.2018 - 02.2020
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Certified Expeditor Trainer, Server, Bartender,

Granite City Food & Brewery - Creve Coeur
06.2012 - 06.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Provided coaching and mentoring to employees.

Education

No Degree - PLC, Hydraulics/Pneumatics, Industrial Maintenance

Vincennes University
Vincennes, IN

High School Diploma -

Hazelwood Central High School
Florissant, MO
05.2004

Skills

  • Customer Support
  • Maintenance and repairs
  • Multitasking and Organization
  • Preventive Maintenance
  • Customer Service
  • Team Training
  • Works Well Under Pressure
  • Relationship Building
  • Workload Management

Timeline

Maintenance Junior Technician

CBRE
12.2021 - Current

Problem Solver, Associate

Amazon
08.2020 - 12.2021

Assistant Bar Manager

Parrots Bar And Grill
05.2020 - 10.2021

Lead Bartender, Assistant Bar Manager

The Post Sports Bar And Grill
05.2018 - 02.2020

Certified Expeditor Trainer, Server, Bartender,

Granite City Food & Brewery - Creve Coeur
06.2012 - 06.2018

No Degree - PLC, Hydraulics/Pneumatics, Industrial Maintenance

Vincennes University

High School Diploma -

Hazelwood Central High School

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Stephen Vick