Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Personal Information
Timeline
Generic

Stephen Vidal

Malden,MA

Summary

A hardworking and physical fit individual who has experience of forklift, picking, selecting, palletizing and storing goods in a warehouse. Stephen comes to you with a strong background in Warehouse Operations and operating related transportation equipment. He is someone who possess a variety of competencies that set him apart from other candidates, chief amongst these is his ability to quickly assemble and fill orders to be shipped to customers. As a seasoned professional he is able to work at heights, lift 50 lbs, standing continuously and perform physically demanding work that requires the pushing or pulling heavy loads. Aside from his technical competencies, his pleasant manner and excellent communication skills allow him to work independently or part of a team and follow standardized work instructions. Also Transports furniture, office equipment, and related items as needed. Operates vehicles and mechanical equipment as required to facilitate loading, unloading, and transport of materials, as appropriate to the area of operation. At the moment he is looking for a suitable position with an employer who offers a competitive salary, a safe work environment, and a wide range of benefits.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Sheehan Family Companies
04.2013 - Current
  • Operating power material handling equipment to accurately select and palletize loads
  • Moving pallets by hand, hand truck, electric pallet jack, or manual pallet jack
  • Packaging merchandise for shipment
  • Shrink wrapping goods for loading onto trailers
  • Finding stock and merchandise in the warehouse
  • Ensuring that the correct labels are on all stored pallets
  • Routinely cleaning all warehouse areas and containers
  • Loading and unloading trucks from ground level or platforms.

Client Service Representative

Soderberg Insurance Services
02.2018 - 04.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.

Dispatcher

City Express
04.2016 - 09.2018
  • Negotiated best freight rates with vendors to book loads
  • Assign work vehicles and onboard equipment to operators to ensure the most efficient delivery schedule
  • Planned drivers itinerary to ensure timely pick-up and delivery of loads, while following safety and government regulations
  • Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution
  • Marketed logistical services to new brokers to bring additional business to the firm
  • Maintained customized services to existing clients to ensure client retention.

Education

High School Diploma -

Revere High School
Revere, MA
01.2013

Skills

  • LOCKOUT/TAGOUT (Less than 1 year)
  • Safety procedures (Less than 1 year)
  • Dispatch
  • Logistics
  • Dispatching
  • Customer Service
  • Load & Unload
  • Pallet Jack
  • Freight Experience
  • Warehouse Experience
  • Snow Plowing
  • Time management
  • Forklift
  • Shipping & Receiving
  • Warehouse Management
  • Materials Handling
  • Maintenance
  • Assembly
  • Load & unload
  • Sales
  • Customer service
  • Negotiation
  • Warehouse management
  • Freight
  • Familiar with a computerized warehouse system
  • Able to work at elevated heights up to 30 feet
  • Maintaining a clean, organized and safe work environment
  • Ability to organize and prioritize job tasks and requirements
  • Establishing safety procedures
  • Accurately interpreting instructions

Certification

Forklift Certification

Work Authorization

Authorized to work in the US for any employer

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Warehouse associate

Timeline

Client Service Representative

Soderberg Insurance Services
02.2018 - 04.2020

Dispatcher

City Express
04.2016 - 09.2018

Warehouse Associate

Sheehan Family Companies
04.2013 - Current

High School Diploma -

Revere High School
Stephen Vidal