Stephen Voitus
Winter Haven,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Real Estate Agent
Keller Williams
Winter Haven, FL
07.2024 - Current
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Coordinated appointments to show homes to prospective buyers.
- Responded promptly to client inquiries via phone or email.
- Showed residential properties and explained features, value and benefits of available homes.
- Communicated with clients to determine property needs and budget constraints.
Project Team Lead
Joe Taylor Restoration
Delray Beach, FL
08.2006 - 08.2022
- Oversaw the allocation of resources for each project and monitored workloads to ensure efficient utilization.
- Managed project planning, scheduling and tracking activities to ensure successful completion of projects.
- Monitored progress against plan and took corrective actions as required to stay on track.
- Identified risks associated with the project and developed mitigation plans accordingly.
- Provided guidance to team members in resolving technical or operational issues related to projects.
- Ensured compliance with quality standards throughout the entire life cycle of the projects.
- Maintained effective communication channels between all stakeholders involved in the projects.
Help Desk Analyst
Visalign
Wilmington, DE
07.2005 - 07.2006
- Provided technical support to customers over the phone and email.
- Identified customer needs and provided solutions in a timely manner.
- Reported and tracked service requests using ticketing system.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
- Performed remote diagnostics on user systems to resolve problems quickly.
- Maintained detailed documentation of customer interactions, changes made, and resolutions taken in ticketing system.
- Assisted customers by troubleshooting and resolving technical problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
Help Desk Analyst
Computer Aid, Inc
Wilmington, DE
07.2002 - 07.2005
- Provided technical support to customers over the phone and email.
- Identified customer needs and provided solutions in a timely manner.
- Reported and tracked service requests using ticketing system.
- Performed remote diagnostics on user systems to resolve problems quickly.
- Maintained detailed documentation of customer interactions, changes made, and resolutions taken in ticketing system.
- Responded promptly to customer inquiries regarding computer hardware and software problems.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Assisted customers by troubleshooting and resolving technical problems.
Retail Sales Worker
Staples
Exton, PA
07.2001 - 07.2002
- Greeted customers in a friendly and professional manner.
- Assisted customers with product selection, inquiries, and purchase decisions.
- Operated cash register to process customer purchases.
- Maintained store cleanliness and organization.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Organized promotional displays to maximize sales opportunities.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Retail Sales Worker
Target
Virginia Beach, VA
07.2000 - 07.2001
- Greeted customers in a friendly and professional manner.
- Assisted customers with product selection, inquiries, and purchase decisions.
- Operated cash register to process customer purchases.
- Maintained store cleanliness and organization.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Organized promotional displays to maximize sales opportunities.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Cross-sold products and services to increase average transaction value.
Education
High School Diploma -
Parkland High School
Orefield, PA06-1986
Some College (No Degree) - Business Administration and Management
University of Nebraska, Lincoln
Lincoln, Nebraska, NESome College (No Degree) - Business Administration and Management
Kutztown University of Pennsylvania
Kutztown, PASkills
- Property sales
- Comparative market analysis
- Market monitoring
- Buyers' agent
- Client-oriented
- Florida licensed real estate agent
- Honest and ethical
- House showings
References
References available upon request.
Timeline
Real Estate Agent
Keller Williams
07.2024 - Current
Project Team Lead
Joe Taylor Restoration
08.2006 - 08.2022
Help Desk Analyst
Visalign
07.2005 - 07.2006
Help Desk Analyst
Computer Aid, Inc
07.2002 - 07.2005
Retail Sales Worker
Staples
07.2001 - 07.2002
Retail Sales Worker
Target
07.2000 - 07.2001
High School Diploma -
Parkland High School
Some College (No Degree) - Business Administration and Management
University of Nebraska, Lincoln
Some College (No Degree) - Business Administration and Management
Kutztown University of Pennsylvania
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