Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Volmar

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Server

South Point Hotel Casino
05.2021 - Current
  • Serve guest in a specialty Steak house room.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Knowledge of proper wine and alcohol service and selections.

Server

Barrymore
02.2019 - 08.2020
  • Served guests in a high end steak house.
  • Ensured knowledge of menu and restaurant promotions and specials.
  • Recorded orders, place accurate orders and monitored timing of dining experience.
  • Maintained appearance and cleanliness of food service areas during service.
  • knowledge of proper wine and beverage service.
  • Processed payments accurately and followed proper cash handling procedures.
  • Ensured breakdown of station at end of shift along with daily cleaning tasks.

Server

Public House At Venetian Hotel And Resort
12.2011 - 01.2019
  • Served guest in a high volume Gastro Pub.
  • Presented menus, answers questions and made suggestions regarding food and service to guests.
  • Insure proper wine and alcohol presentation to guests.
  • Remained in control and maintained composure during high volume situations.
  • Took initiative on solving problems and challenges.
  • Communicated with support staff during dinner service.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Prepared guest checks and collected payments from guest.

Cast Member

Kahunaville At Treasure Island
08.2001 - 04.2011
  • Served guests in fun high volume American style restaurant.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

Davis High School
Kaysville, UT
05.1986

Skills

  • Food Sales and Promotion
  • Suggestive Selling
  • Food and Beverage Pairings
  • Menu Memorization
  • Sales Techniques
  • Hospitality Service Expertise
  • Wine and Liquor Service
  • Guest Satisfaction

Certification

  • BarSmarts
  • Certified Beer Server (CBS)

Timeline

Server

South Point Hotel Casino
05.2021 - Current

Server

Barrymore
02.2019 - 08.2020

Server

Public House At Venetian Hotel And Resort
12.2011 - 01.2019

Cast Member

Kahunaville At Treasure Island
08.2001 - 04.2011

High School Diploma -

Davis High School

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Stephen Volmar