STEPHEN WALDRIP
Director Of Operations
Memphis,TN
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in logistics and warehouse management.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
DIRECTOR OF OPERATIONS
WHOLESALE GLASS
Memphis, TN
02.2022 - Current
- Responsible for running daily operations of a glass manufacturing plant
- Oversee 10 supervisors, a plant manager, operations manager, drivers, and over 100 employees.
- Oversee day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Monitored budget and utilized operational resources.
- Set team and individual KPIs and provided regular, actionable feedback.
- Conduct daily audits to make sure we are within glass brands specifications.
- Oversee implementation of new CNC and various automation equipment.
- Lead training and development of hourly and management staff.
- Developed preventive maintenance plans to prevent machines from being down.
- Set up new vendors to save on material cost.
- Implemented daily reporting on labor, building cost, and material cost.
SENIOR OPERATIONS MANAGER
MATERIAL BANK
Olive Branch, MS
07.2020 - 02.2022
- Responsible for receiving, put-away, and inventory control of over 500 Brands.
- Oversaw monthly intake over 1.1 million samples.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Allocated resources to planned programs according to business objectives.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Oversaw setup, launch, and progress of all Fulfillment Brands.
- Conduct daily cycle count and inventory audits.
- Led multiple projects for warehouse expansion and consolidation.
- Reported on daily COGS and individual Brand cost.
- Oversaw implementation of VLM and various automation.
- Ensured outbound team is setup for success each day.
- Lead Manager on moving warehouses from 40Ksqft to 400Ksqft warehouse.
- Provided leadership for continual management and employee training initiatives
- Developed systems and procedures to improve operational quality and team efficiency
- Procured contracting arrangements with sub-contractors and service providers
- Oversaw workforce management planning, volume predictions and capacity planning
Operations Manager
UNITED PARCEL SERVICE
Memphis, TN
03.2018 - 07.2020
- Responsible for ensuring efficient operation of facility processing 3000+ pieces of freight per day.
- Review operations procedures continually to ensure processes support goals, recommend proactive steps to increase efficiency and address operational needs.
- Promote company’s safety culture and enforce company policies to ensure compliance with government regulations.
- Supervise 100 hourly employees, ensuring they understand their responsibilities, provide support, and leadership.
- Managed 12 supervisors that are accountable for hourly employee's, production, and getting freight out on time.
- Conducted quarterly performance reviews, recommend corrective action if necessary, and implement corrective action plan.
- Produce required production reports on time and immediately raise issues or concerns to appropriate personnel.
- Provide shift summary information to ensure smooth transition to next shift operations manager.
- Collaborate with other supervisors on trainings, processes, and operational assessments.
City Operations Supervisor and Planner
United Parcel Service, UPS
Memphis , TN
08.2015 - 05.2018
- Supervised 40 drivers daily, ensuring routes were loaded and delivered on time.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Tracked company equipment, tools and technology to manage inventory.
- Motivated and trained employees to maximize team productivity.
- Analyzed department metrics, performance, reported findings to management.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Assisted with dispatching and issued pick-ups from customers.
- Managed workloads to ensure customer contract requirements and deadlines were met.
- Conducted performance tracking to monitor operational compliance and develop corrective action plans.
- Assisted with new account implementation, customer activity tracking and problem resolution
- Leveraged customer knowledge to identify new business development opportunities
- Planned routes for efficiency to ensure driver success to deliver on time and complete route.
Education
School of Infantry - Military Service
United States Marine Corps
Kaneohe, HI 08.2004 - 01.2006
Associate of Science - Business Management
Southwest Community College
Memphis, TN 07.2020 - 12.2022
Bachelor of Science - Data Management And Analytics
Western Governors University
Salt Lake City, UT 06.2023 - Current
Skills
Personnel Supervisionundefined
Timeline
Bachelor of Science - Data Management And Analytics
Western Governors University
06.2023 - Current
DIRECTOR OF OPERATIONS
WHOLESALE GLASS
02.2022 - Current
Associate of Science - Business Management
Southwest Community College
07.2020 - 12.2022
SENIOR OPERATIONS MANAGER
MATERIAL BANK
07.2020 - 02.2022
Operations Manager
UNITED PARCEL SERVICE
03.2018 - 07.2020
City Operations Supervisor and Planner
United Parcel Service, UPS
08.2015 - 05.2018
School of Infantry - Military Service
United States Marine Corps
08.2004 - 01.2006
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