Stephen Walter
Saco
Summary
Dynamic Sales Operations Manager with proven expertise at Venture Solar, excelling in team leadership and Salesforce automation. Adept at problem analysis and solution development, I drive productivity through innovative dashboards and customer communication processes, enhancing operational efficiency and fostering strong client relationships. Results-driven Sales Operations Manager known for highly productive and efficient task completion. Possess specialized skills in strategic planning, CRM management, and data analysis essential for optimizing sales processes. Excel in leadership, communication, and problem-solving to enhance team performance and drive organizational growth.
Overview
10
10
years of professional experience
Work History
Sales Operations Manager
Venture Solar
Southington
03.2021 - Current
- Key management role in field and Sales Operations
- In-depth critical problem-solving using SalesForce functionality
- Scheduling and intercepting sales and field service providers requests
- Data entry
- Managing a team of 4 people
- Processing payroll and time-off requests through coadvantage
- Creating and implementing dashboards and productivity tracking systems
- Creating automation processes for customer communication
- Creating and implementing ticketing systems for processing interdepartmental requests
Sales Consultant
Kay Jewelers
Auburn
05.2017 - 01.2019
- Sales & loss prevention
- Cleaning and minor repairs
- Customer Support
Sales Consultant- Customer Service & Retention
Microsoft Corporation
Syracuse
09.2015 - 05.2016
- Sales & retention
- Customer-facing phone support
- In-depth knowledge of computer processing software (i.e. Word, Excel, PowerPoint, etc)
- Application of self-structured call-flow techniques, to ensure a consistent customer experience
- In-depth knowledge of PC hardware/software specs and functions
- Cognitive implementation of step-by-step “make good” retention scenarios
- Utilization of PC-based customer service softwares (i.e. Virtual Assistant Support software, Global Commerce/Digital River Software, Live Person Chat Support Software, Remote Access Services, etc
- Contracted through Sutherland Global Services
Guest Service Specialist - Words & Music Writer/Performer
Country Music Hall Of Fame & Museum
Nashville
08.2015 - 03.2015
- Sales & retention
- Youth development in a creative, musical environment
- Guiding tours of Elvis Presley’s famous RCA Studio B
- In-depth training and a concentration in providing a quality, enjoyable experience in a lecture setting, with an emphasis on the inclusion of subtle soft-pushing, within the subtext of a self-structured syllabus.
Education
High School Diploma -
05.2012
Skills
- Management and sales operations
- Team leadership
- Body language interpretation
- Visual cues recognition
- Objective persuasion
- Self-motivation
- Precision skills
- Industry terminology translation
- Context recognition
- Professional etiquette
- Customer relationship management
- Problem analysis
- Solution development
- Office suite proficiency
- Exchange services knowledge
- Access database management
- Excel proficiency
- Quarterly reporting expertise
- Sales strategy development
- Customer service techniques
- Salesforce expertise
- Google business software proficiency
- Instrumentalist and musical skills
- Writing proficiency
- Autodidact learning approach
- Instructive dialogue techniques
- Agreeableness in professional settings
Closing Statement
Thank you for taking the time to consider me for this position. I am eager to start taking the necessary steps to further my career in a professional sales-driven environment, for an organization that emphasizes and justifies the importance of a productive and mutually beneficial customer client relationship. I look forward to speaking with you!
References
References available upon request.
Timeline
Sales Operations Manager
Venture Solar
03.2021 - Current
Sales Consultant
Kay Jewelers
05.2017 - 01.2019
Sales Consultant- Customer Service & Retention
Microsoft Corporation
09.2015 - 05.2016
Guest Service Specialist - Words & Music Writer/Performer
Country Music Hall Of Fame & Museum
08.2015 - 03.2015