Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephen Walton

CARSON CITY,NV

Summary

Experienced customer service professional with expertise in organizing deliveries and dispatching drivers. Strong ability to resolve customer concerns efficiently while adhering to logistics regulations. Detail-oriented and adaptable, with proven skills in communication and task prioritization. Actively seeking service advisor position to leverage diverse skill set in a dynamic environment.

Overview

23
23
years of professional experience

Work History

Service Advisor

Michael Hohl Automotive Group
Carson City, NV
04.2025 - Current
  • Assisted customers with inquiries and service needs at Michael Hohl Automotive Group.
  • Scheduled appointments for vehicle maintenance and repairs with service technicians.
  • Provided detailed information on services offered and pricing to customers.
  • Maintained accurate service records and customer files in the database system.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Greeted customers and addressed their needs in a professional manner.

Quality Control Inspector

OA Defense
Dayton, NV
11.2024 - 04.2025
  • Inspected products for defects and ensured compliance with quality standards.
  • Operated testing equipment to evaluate material integrity and performance.
  • Documented inspection findings and reported discrepancies to the supervisor.
  • Conducted regular audits of processes to maintain safety and quality protocols.
  • Maintained accurate records of inspections and corrective actions taken.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.

Parts Manager

AutoZone
Las Vegas, NV
08.2023 - 07.2024
  • Managed inventory levels to ensure optimal stock availability for customers.
  • Trained team members on product features and customer service techniques.
  • Processed customer orders and returns efficiently to enhance satisfaction.
  • Utilized point-of-sale systems for tracking sales and managing transactions.
  • Conducted regular inspections of parts storage areas for organization and safety compliance.
  • Resolved customer inquiries regarding parts compatibility and availability promptly.

Certified Personal Trainer

UFC Fit
Las Vegas, NV
02.2023 - 08.2023
  • Designed personalized fitness programs for diverse client needs and goals.
  • Instructed clients on proper exercise techniques to ensure safety and effectiveness.
  • Monitored client progress, adjusting plans as needed for optimal results.
  • Conducted fitness assessments to evaluate client strengths and areas for improvement.
  • Educated clients about nutrition, wellness, and healthy lifestyle choices.
  • Collaborated with team members to enhance overall member experience at UFC Fit.

Certified Personal Trainer

EOS Fitness
Las Vegas, NV
02.2021 - 02.2023
  • Designed personalized fitness programs for diverse client needs and goals.
  • Instructed clients on proper exercise techniques to ensure safety and effectiveness.
  • Monitored client progress, adjusting plans as needed for optimal results.
  • Conducted fitness assessments to evaluate client strengths and areas for improvement.
  • Educated clients about nutrition, wellness, and healthy lifestyle choices.
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

Guitar Technician

Guitar Center
Las Vegas, NV
02.2020 - 02.2021
  • Inspected and repaired guitars for optimal performance and sound quality.
  • Assisted customers with guitar setup, maintenance, and troubleshooting inquiries.
  • Collaborated with sales teams to provide technical support on guitar products.
  • Demonstrated proper guitar care techniques to customers during workshops.
  • Conducted thorough evaluations of customer instruments before repairs.
  • Researched new guitar technologies to enhance service offerings and knowledge base.

Gunsmith

Gun Mountain
Las Vegas, NV
04.2017 - 06.2018
  • Inspected firearms for functionality and safety compliance.
  • Repaired and modified firearms to meet client specifications.
  • Operated tools such as lathes and milling machines for precision work.
  • Collaborated with clients to discuss custom modifications and preferences.
  • Maintained detailed records of repairs and modifications performed.
  • Ensured cleanliness and organization of the workshop environment.

Infantryman

Army
Fort Hood, TX
11.2006 - 03.2014
  • Conducted tactical operations in diverse environments to ensure mission success.
  • Collaborated with team members to execute training exercises and enhance readiness.
  • Utilized advanced weaponry and equipment to maintain operational effectiveness.
  • Maintained situational awareness and assessed threats during missions and patrols.
  • Provided first aid and medical support during emergencies on the battlefield.
  • Developed and implemented strategies for effective combat engagements and maneuvers.
  • Mentored junior soldiers on military protocols, tactics, and safety procedures.
  • Conducted training exercises to ensure proficiency in basic infantry skills.
  • Maintained accountability of assigned personnel, weapons, equipment and supplies.

Automotive Technician

Wild West Chevrolet
Yerington, NV
11.2013 - 02.2014
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance tasks on various makes and models of vehicles.
  • Assisted customers by explaining repair processes and recommended services.
  • Maintained a clean and organized work environment in the service area.
  • Repaired or replaced worn parts, including brakes, engines, and transmissions.
  • Stayed updated on automotive technology trends and repair techniques.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.

Automotive Technician

Desert Audi
Las Vegas, NV
01.2003 - 11.2005
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance tasks on various makes and models of vehicles.
  • Assisted customers by explaining repair processes and recommended services.
  • Maintained a clean and organized work environment in the service area.
  • Repaired or replaced worn parts, including brakes, engines, and transmissions.
  • Stayed updated on automotive technology trends and repair techniques.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.

Education

Bachelor of Arts - Music

University of Nevada, Las Vegas
Las Vegas, NV
05-2016

Skills

  • Customer service
  • Appointment scheduling
  • Service record management
  • Parts compatibility
  • Automotive diagnostics
  • Vehicle inspection
  • Inventory management
  • Team collaboration
  • Client education
  • Problem solving
  • Effective communication
  • Time management
  • Attention to detail
  • Conflict resolution
  • Progress reporting
  • Service estimates
  • Performance goals
  • Complaint resolution
  • Tech-Savvy
  • Service scheduling
  • Data entry
  • Repairs scheduling
  • Team player mentality
  • Excellent communication
  • Quality control
  • Workflow management
  • Quality inspection
  • Cost estimation
  • Strong work ethic
  • Documentation and reporting
  • Repair quality inspections
  • Mechanical aptitude
  • Customer consulting
  • Computer skills
  • Client rapport
  • Program follow-up and assessment
  • Work order interpretation
  • Bill preparation
  • Vehicle assessment
  • Point-of-sale system
  • Service order flow
  • Records management
  • Multitasking and organization
  • Sales expertise
  • Maintenance reporting
  • Order processing
  • Social perceptiveness
  • De-escalation techniques
  • In-store support
  • Resourcefulness

Languages

German
Professional

Timeline

Service Advisor

Michael Hohl Automotive Group
04.2025 - Current

Quality Control Inspector

OA Defense
11.2024 - 04.2025

Parts Manager

AutoZone
08.2023 - 07.2024

Certified Personal Trainer

UFC Fit
02.2023 - 08.2023

Certified Personal Trainer

EOS Fitness
02.2021 - 02.2023

Guitar Technician

Guitar Center
02.2020 - 02.2021

Gunsmith

Gun Mountain
04.2017 - 06.2018

Automotive Technician

Wild West Chevrolet
11.2013 - 02.2014

Infantryman

Army
11.2006 - 03.2014

Automotive Technician

Desert Audi
01.2003 - 11.2005

Bachelor of Arts - Music

University of Nevada, Las Vegas

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