Stephen Ward
Southbury,CT
Summary
Analytical and proactive Shift Manager with a focus on training and process optimization. Known for implementing safety measures and enhancing workflow efficiency, contributing to improved customer satisfaction and team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
STARBUCKS COFFEE COMPANY
Seymour , CT
11.2017 - 12.2025
- Resolved customer inquiries and issues to improve service quality and customer satisfaction.
- Implemented safety protocols to protect team members and customers during operations.
- Collaborated with team members to streamline processes for improved workflow efficiency.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Trained new employees on company policies and procedures to ensure compliance and operational consistency.
Education
Bachelor of Science - Psychology
Champlain College
Burlington, Vermont, VT05-2015
Skills
- Logistics coordination
- Inventory management
- Operational efficiency
- Process optimization
- Safety compliance
- Team leadership
- Issue resolution
- Effective communication
- Customer service
- Training and development
Certification
servsafe
Accomplishments
Presidents' scholarship for academic excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Shift Manager
STARBUCKS COFFEE COMPANY
11.2017 - 12.2025
Bachelor of Science - Psychology
Champlain College