Kristin Washington
Bowie,MD
Summary
Knowledgeable Human Service Worker experienced in coordinating care for culturally diverse individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Service Worker II
Fairfax County Government
09.2022 - Current
- Maintains knowledge of current public assistance and employment policies
- Performs clients need assessments to aid in making appropriate referral to other services
- Checks public records, such as birth records, for data and to verify information such as income, kinship and residence
- Assists customers in identifying, developing and using their potential capabilities and community resources to resolve social, health, emotional, behavioral and economic problems
- Demonstrates empathy and flexibility in responding to participants' needs and requests.
- Supports families by assisting with resolving their housing and financial crisis and other social issues
- Partners with social workers and case managers to compile data and documents to prepare written narrations to support eligibility
- Interviews customers to obtain information needed to determine eligibility for social services
- Authorizes public assistance programs (e.g., medical aid and food stamps) based on client circumstances
- Applies, explain, and interpret federal, state, and local policies to clients, service providers, attorneys, public, and other interested parties
- Manages monthly caseload of 20 clients in need of publicly supported services while providing comprehensive, community-based care
- Collaborates with external agencies to meet clients in a financial or hunger crisis
- Attends local, state, and national trainings and meetings as required by PAES
- Adheres to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible
- Describes procedures, requirements and benefits to clients and interested parties
- Performs other duties as assigned
Crisis Intervention Counselor
Grassroots Crisis Intervention
11.2021 - 11.2022
- Evaluated risk to client or others by gathering information and conducting assessments
- Assessed case situations to make recommendations to supervisor regarding individualized plans of service
- Met with Crisis line Supervisors and Program Manager regularly to discuss program operations, concerns, and potential improvements
- Used skills such as active listening and collaborative problem-solving to connect with patients and address concerns
- Conversed with individuals in crisis which called or texted hotline for assistance
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures
- Completed one-on-one counseling with broad range of clients suffering from emotional, mental, physical and substance use disorders and issues
- Encouraged patients to discuss experiences in group and individual settings
- Acted as liaison between Crisis line and other crisis programs, such as Shelter, Cold Weather Shelter, Code Blue Staff, Day Resource Center, Hope Works
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources
- Helped patients receive appropriate, high-quality care with reasonable results
- Provided safety planning, crisis intervention, and case management to clients
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources
- Assisted with hiring and training of new advocates, interns, and volunteers, providing feedback on applicant work aptitude and team compatibility
- Referred families to shelters, legal resources and educational programs
Jury Clerk
Circuit Court For Prince Georges County
10.2019 - 06.2022
- Provide quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Receive, reads, sorts and distributes incoming and outgoing mail
- Receive and review incoming documents, both electronic and in paper, to determine guidelines conform with local and/or federal rules, practices and/or court requirements
- Assign cases to judges, open civil and criminal cases, scan and convert documents into pdf files
- Process confidential and sensitive material
- Enter juror data using Jury plus, following procedures to keep information private.
- Scan and file documents when appropriate
- Determine what should be referred to supervisor for action and distributes the remainder to staff members
- Set up controls on all mail with deadlines and follows-up with all jurors to ensure all deadlines are met in a timely manner
- Assist personnel and staff in calling 100 to 300 jurors for jury service on various civil and criminal cases
- Greet jurors and handles incoming and outgoing calls, refers callers and jurors to supervisor as appropriate or screens calls to determine the nature of the visit or call and refers to the appropriate party
- Notify employees of training attendance dates, cancellations or rescheduling of training
- Locate material from records and files or other organizational components and compile them into categories to be summarized and filed
- Perform juror orientation through zoom or in-person by educating approximately 100 jurors of procedures and guidelines on completing jury service
- Provide exceptional customer service to callers in a pleasant and respectable manner
- Complete all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Provide case and juror updates to various judges, law clerks, and stakeholders while maintaining a level of professionalism
- Close cases upon receipt of terminating documents
- Offer friendly and efficient service to all customers, handle challenging situations with ease
- Update and maintain cases assigned to judges
- Develop positive working relationship with courts, clients, law enforcement members and attorneys
- Provide other support in other areas of jury division as needed and assigned
Hotline Specialist
RAINN
04.2019 - 08.2019
- Performed hotline chat messages by greeting chatters and building a rapport by being empathetic and sympathetic and responding to the feelings of individual
- Followed all company policies and procedures to deliver quality work.
- Increased strategies to third-party chatters on how to intervene and react responsibly to warning signs of sexual abuse
- Provide crisis intervention to vulnerable at-risk population as needed
- Interpreted clients' needs and introduced services to fit specific requirements.
- Reported sexual abuse of children and adults in accordance with legal standards of mandatory reporters
- Provided resources and referrals, call for medical treatment, or police intervention when needed
- Effectively completed all other administrative duties as assigned
- Attended and participated in mandatory National Sexual Assault Hotline training as needed
Special Education Bus Operator
Montgomery County Public Schools
07.2012 - 01.2019
- Performed pre-trip vehicle inspections to assure safe operation
- Utilized safety equipment on and off the bus
- Actively monitored and coordinated early intervention services through face to face meetings and telephone conferences that include the family and other stakeholders of the county
- Provided mediation, positive behavior redirections and resources for school aged children and their families when needed
- Consulted with school staff and parents on a variety of issues
- Provided support to children with special needs in grades pre-Kindergarten through eighth grade
- Worked with at risk youth who have been diagnosed with emotional, mental and behavioral disorders and delivered high-quality care to them
- Assisted in assuring the safety and security of students
- Provided information and referral sources for students and acts as advocate/liaison with school support services and resources.
- Maintained customer happiness with forward-thinking strategies focused on addressing students and parents needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Provided primary customer support to parents and students in a fast-paced environment
Office Assistant
Bowie State University
08.2011 - 05.2012
- Maintained a clean reception area, including lounge and associated areas
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Obtained, sorted, reviewed and properly distributed incoming mail
- Utilized office automation equipment to complete assigned tasks
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Ordered all office supplies including ink cartridges, toner, and paper
- Managed office supplies, vendors, organization and upkeep
- Compiled company information and related material and distributed it to candidates
- Received and screened all incoming emails and calls while recording accurate messages
Education
Master of Arts - Human Services Counseling
Liberty University
Lynchburg, VA05.2019
Bachelor of Science - Criminal Justice
University Of Maryland University College
Largo, MD05.2014
Skills
- Records management
- Interpersonal Communication
- Customer satisfaction
- MS Office
- Scheduling
- Sorting and labeling
- Service screening
- Documentation Review
- Skilled in intake interviewing
- Social Work
- Income Verification
- Program Eligibility
Affiliations
Member, Zeta Phi Beta Sorority Incorporated, 2016 to Current
Certification
Certified Notary Public, State of Maryland - July 2020 to July 2024
Certified Adult CPR/AED, American Red Cross - May 2023 to May 2025
Timeline
Human Service Worker II
Fairfax County Government
09.2022 - Current
Crisis Intervention Counselor
Grassroots Crisis Intervention
11.2021 - 11.2022
Jury Clerk
Circuit Court For Prince Georges County
10.2019 - 06.2022
Hotline Specialist
RAINN
04.2019 - 08.2019
Special Education Bus Operator
Montgomery County Public Schools
07.2012 - 01.2019
Office Assistant
Bowie State University
08.2011 - 05.2012
Master of Arts - Human Services Counseling
Liberty University
Bachelor of Science - Criminal Justice
University Of Maryland University College
Certified Notary Public, State of Maryland - July 2020 to July 2024
Certified Adult CPR/AED, American Red Cross - May 2023 to May 2025
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