Stephen Watson
Coldspring,TX
Summary
Proven leader in operations management, adept at fostering teamwork and collaboration, significantly enhanced customer satisfaction at Alpha Omega Equipment Sales and Service. Skilled in safety processes and problem-solving, achieving improved staff retention and streamlined service delivery. Expert in leveraging technical and communication skills to drive regional service performance and customer relations.
Overview
4
4
years of professional experience
Work History
Reginal Service Manager
Alpha Omega Equipment Sales and Service
09.2023 - Current
- Supported cross-functional teams in the successful execution of large-scale projects, ensuring seamless integration of regional service efforts.
- Implemented standard operating procedures for consistent service delivery, leading to greater customer satisfaction scores.
- Fostered a positive work environment that encouraged employee engagement, leading to improved staff retention rates within the region.
- Enhanced regional service performance by implementing effective management strategies and streamlining processes.
- Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
- Conducted regular site visits to ensure alignment with corporate objectives and adherence to best practices in all aspects of regional operations.
Field Technician/Service Manager
Texas Timber Jack
09.2021 - 09.2023
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Shop Technician
Mustang CAT
08.2020 - 10.2021
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Repaired parts, components and assemblies to correct malfunctions.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
Education
High School Diploma -
Coldspring Oakhurst Independent School District
Coldspring, TX05.2010
Skills
- Safety processes
- Staff Training and Development
- Operations Management
- Scheduling Coordination
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Computer Skills
- Decision-Making
- Customer Relations
Timeline
Reginal Service Manager
Alpha Omega Equipment Sales and Service
09.2023 - Current
Field Technician/Service Manager
Texas Timber Jack
09.2021 - 09.2023
Shop Technician
Mustang CAT
08.2020 - 10.2021
High School Diploma -
Coldspring Oakhurst Independent School District
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