Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Stephen Weinstein

Loveland,CO

Summary

Service Manager with expertise in building customer relationships that enhance retention and referrals. Reduced repeat service issues through high-quality repairs and effective communication. Skilled in team collaboration, coaching, and task delegation, with a focus on continuous improvement. Proficient in project management, prioritizing tasks, and managing multiple projects to achieve successful outcomes in customer service and process enhancements.

Overview

10
10
years of professional experience

Work History

Service Manager

Kalothia Inc
Sterling, VA
06.2022 - Current
  • Maintain accurate records of all service requests, including resolution times, and costs incurred.
  • Conduct regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Review customer billing statements for accuracy prior to release.
  • Resolve customer complaints quickly and effectively.
  • Provide technical support for hardware and software issues experienced by customers.
  • Maintain records of all customer interactions and transactions.
  • Develop strategies for improving customer experience through enhanced product features, or improved processes.
  • Create standard operating procedures for all service functions.
  • Coordinate with other departments within the organization to ensure seamless delivery of services.
  • Resolve customer complaints in a timely manner.
  • Hired and train service department staff to drive performance.
  • Find, quote, engineer, and sell projects between $5,000 and $100,000 to support the sales team.
  • Create training regimens for technicians to better support customer service needs.
  • Create and maintain a new CRM starting in 2021.
  • Create processes and dashboards for Sales, Engineering, and Operations to track productivity, outstanding quotes, and internal/external deliverables within the new CRM.

Project Manager

Kalothia Inc
Sterling, VA
07.2018 - Current
  • Managed Various Project types; Data Cabling, Security (for access control & camera systems), Audio Visual and Fiber Optic Networks
  • Created and implemented processes to ensure successful completion of projects.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Provided guidance to team members regarding tasks assigned to them.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Developed and maintained project plans, timelines, and budgets.
  • Led meetings with internal team members, consultants and contractors.
  • Drafted project construction schedule and updated as job progressed.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Determined project staffing needs and led resource management.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Directly Managed between 4 and 12 technicians at a time

Fiber Optic and AV Technician

Kalothia Inc
Sterling, VA
08.2015 - Current
  • Setup audio-visual systems for conferences and events in accordance with customer specifications.
  • Installed video walls and monitors to display visuals for presentations.
  • Performed preventive maintenance on all AV equipment as needed.
  • Maintained and troubleshot audiovisual equipment, including projectors, sound systems, microphones, amplifiers, mixers, and associated cables.
  • Integrated various types of signal sources into a single system.
  • Tested newly installed audio-visual systems prior to use by clients.
  • Diagnosed technical problems related to AV equipment malfunctions and took corrective action accordingly.
  • Troubleshot and repaired fiber optic systems.
  • Installed, terminated, spliced and tested fiber optic cables.
  • Conducted fusion splicing of single-mode and multi-mode fibers.
  • Troubleshot and repaired existing network cabling systems to ensure optimal performance.
  • Installed, terminated, tested, labeled and documented new cable runs.

Education

Associate of General Studies - Accounting & General Studies

Lord Fairfax Community College
Middletown, VA

Skills

  • Time management and delegation
  • Team leadership
  • Customer service and support
  • Technical assistance
  • Project coordination
  • Team development
  • Process enhancement
  • Staff training and development
  • Billing accuracy and compliance
  • Resource allocation strategies
  • Reporting and documentation skills
  • Office administration expertise
  • Process and SOP creation/implementation
  • CRM Creation and Optimization, increasing companywide efficiency and improving customer communications/satisfaction

Affiliations

  • 3rd top grossing in sales without being in sales department, 1 Million in Sales between June 2024 and June 2025
  • Launched new SOP for Operations Department in 2024
  • Launched new CRM and maintained it for my company
  • Worked in Accounting and Service Industry fields prior to joining the integration field
  • Rock Climber, Fly Fisherman, Hunter and Outdoorsman

References

References available upon request.

Timeline

Service Manager

Kalothia Inc
06.2022 - Current

Project Manager

Kalothia Inc
07.2018 - Current

Fiber Optic and AV Technician

Kalothia Inc
08.2015 - Current

Associate of General Studies - Accounting & General Studies

Lord Fairfax Community College
Stephen Weinstein
Want your own profile? Build for free at Resume-Now.com