Stephen Wellington
Chantilly,VA
Summary
A Service Desk Technician Support Specialist proficient in performing diagnostics and resolving technical problems via telephone, in person and email. Possessing problem solving abilities with strong customer service skills, effective communication, and detail oriented. Looking for a company to add value and challenge my technical prowess for growth and development.
Overview
5
5
years of professional experience
Work History
IT Support (Part Time)
Phalanx Solutions
Centreville, VA
12.2025 - Current
- Printer setup configuration for employees using Admin access for IP and Network management.
- Creation of user accounts in AD, Entra ID under assigned client documentation.
- Setting up Verizon Network accounts for users for both E and P Sim connections, Cost Center change, Phone number assignments.
- Desk phone setup for employees using cabling outlined methods, VLAN IP configuration and constant maintenance for network availability.
- Aiding users via email, phone calls, text messages for hardware, software issues on network assets.
- Computer imaging and re-imaging during onboarding and off boarding processes for new and existing hires.
Tier 2 IT Specialist
AET Federal Inc
Vienna, US
10.2025 - Current
- Providing Tier 2 support for government issued clients for VPN connection setups, user account logins and ensuring proper network reliability for clients.
- Managing IOS, Windows and Linux devices in Microsoft Intune for security, network and remote management of services and policies for government clients.
- Experience using essential and basic problem-solving skills necessary for Tier 2 trouble tickets by troubleshooting all applications in workstations, mobile phone configurations, VPN Setup, general computer skills, and IT-related issues.
- Acting as a liaison between non-technical government clients and technical users for high customer satisfaction and leading initiatives to improve infrastructure, processes, and collaboration with team members to find, respond and resolve errors.
- Utilizing Service Now for tracking user assets, updating user workstations, SOPs for systems for identifying, creating and updating service requests.
- (US Census Bureau)
IT Specialist
Didlake INC
Manassas, VA
02.2024 - 10.2025
- Provided support for end users, training of intern technicians with Core IT principles and maintaining systems as the main escalation point of contact for software and hardware troubleshooting.
- Provided workflow response to problems addressed including effective communication, installations, and system modifications troubleshooting VTC setups in both person and remotely.
- Performed hands on troubleshooting for VOIP systems, printer networks on site premises and provides detailed solutions to problems with use of Intune.
- Utilized Service Now for tracking assets, updating user workstations, SOPs for systems for identifying, creating and updating service requests.
- Performed practical security policies, profiles on Mobile Devices on Intune, MDM tools such as Manage Engine Plus.
- Performed security and system incident response measures to watch and triage alerts for weekly audit with all Servers, hardware procurement for maintenance of assets and system configuration.
Help Desk Specialist( Tier 1)
URBAN ENGINEERING TECHNOLOGY
Chantilly, VA
07.2022 - 10.2023
- Provided basic hands-on troubleshooting of LAN and on-site servers via ticket requests depending on priority, change management and alerts for Autodesk AutoCAD for engineers.
- Managed ticket queue management by creating, assigning and communicating with customers for user support enhancement.
- Ensuring proper and effective onboarding alongside the HR team and department Manager.
- Performed onsite and remote IT support and Handled escalations from Level 1 support.
- Aided in Setting up Department Share Folder Management for Access of Data.
- Designed and conducted online training for customers and company employees.
Network Support( Internship)
Slamm technologies
Manassas, VA
05.2021 - 06.2023
- Aided in creating and patching P2P applications.
- I did password resets, set up security questions and used more tools.
- Managed administrative server functions including back-ups upgrades recovery management of disk space.
- Navigated through Knowledge Base/ Active Directory quickly and efficiently.
- (Internship in Information Technology)
Education
Associate's degree - civil engineering
Northern Virginia Community College
Manassas, VA07.2021
Skills
- Microsoft OneDrive (SharePoint) Server
- VMware
- Active Directory
- Microsoft Excel
- Microsoft 365 Admin Center
- Microsoft Exchange Admin
- Azure Active Directory Admin
- Entra ID
- Microsoft Intune
- Windows (All)
- Cisco VPN Connection
- Login
- Connect Wise
- Service Now
- MXIE
- Verizon Business Account
- AD Manager Plus
- Apple Business Manager
- Mobile Device Management
- LAN
- WAN
- MAC OS
- IOS
- ADMIN UI
- Software Center Configuration
- Comp Portal
- Okta Verify
- CloudFare VPN Configuration
- VOIP
- Sever Portal Configuration in VLAN
- Cisco Jabber
- Finesse
- Managed IT Services
- Installation & Engineering
- Cybersecurity
- VPN Access Configuration
- Remote Desktop Connection
- Ninja
- ConnectWise
- Bomgar
- BigFix
- Cloud Based Apps
- Sophos Firewall Management
- Huntress
- Nmap
- Nessus
- Wireshark
- Ninja one
Clearance
Tier 4 Public Trust High Risk-Critical Sensitive, U.S Department of Homeland Security
Skills
Microsoft OneDrive (SharePoint) Server, VMware- (Ninja, Sophos, ConnectWise), Active Directory, Google, Microsoft Excel, Microsoft 365 Admin Center, Microsoft Exchange Admin, Azure Active Directory Admin, Entra ID, Microsoft Intune, Windows (All), Cisco VPN Connection, Login, Connect Wise, Service Now, MXIE, Verizon Business Account, AD Manager Plus, Apple Business Manager, Mobile Device Management, LAN, WAN, MAC OS, IOS, ADMIN UI, Software Center Configuration, Comp Portal, Okta Verify, CloudFare VPN Configuration, VOIP, MXIE, Server Portal Configuration in VLAN, Cisco Jabber, Finesse, Managed IT Services, Installation & Engineering, Cybersecurity, VPN Access Configuration, Remote Desktop Connection, Ninja, ConnectWise, Bomgar, BigFix, Windows (All), all Virtual Machine Systems, Cloud Based Apps, Sophos Firewall Management, Huntress, Nmap, Nessus, Wireshark, Ninja one
Timeline
IT Support (Part Time)
Phalanx Solutions
12.2025 - Current
Tier 2 IT Specialist
AET Federal Inc
10.2025 - Current
IT Specialist
Didlake INC
02.2024 - 10.2025
Help Desk Specialist( Tier 1)
URBAN ENGINEERING TECHNOLOGY
07.2022 - 10.2023
Network Support( Internship)
Slamm technologies
05.2021 - 06.2023
Associate's degree - civil engineering
Northern Virginia Community College