Stephen Whalen
Eau Claire
Summary
Obtain a Regional Sales Manager position utilizing skills in management and in training program design/implementation to ensure customer satisfaction.
Dynamic individual with hands-on experience in sales and service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
Work History
Field Service Manager
Whirlpool Corporation
02.2018 - Current
- Developed training programs for technicians, improving service response times and technical skill levels.
- Collaborated with product development teams to provide feedback and improve product reliability based on field insights.
- Conducted performance evaluations and provided coaching to enhance technicians performance.
- Successfully Led multiple service technicians in field quality activities.
- Established strong relationships with distributors, fostering long-term loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Project Manager, New Business and Fleet Management
Whirlpool Corporation
10.2016 - 01.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Negotiated and managed third-party contracts related to project deliverables.
Training Manager
Whirlpool Corporation
06.2015 - 09.2016
- Designed and implemented comprehensive training programs to enhance employee performance and engagement.
- Evaluated training effectiveness through assessments and feedback to ensure continuous improvement.
- Led a team of training developers, providing mentorship and guidance to foster professional development.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Technical Consultant / Fabric Care Product Lead
Whirlpool Corporation
11.2009 - 05.2015
- Spearheaded process improvement initiatives that enhanced quality and reduced service times.
- Developed and delivered training to Sears Technical Assistance center and Whirlpool authorized service providers on all Whirlpool branded product.
- Designed procedures on lowing the service incident rate on Whirlpool Built Laundry equipment
- Developed training material for Fabric Care products
- Provided technical support to all internal Whirlpool employees
Technical Consultant / Refrigeration Product Lead
Whirlpool Corporation
08.2008 - 10.2009
- Developed and delivered training to Sears Technical Assistance center and Whirlpool authorized service providers on all Whirlpool branded product.
- Designed procedures on lowing the service incident rate on Kitchen Aid Built-in refrigerators
- Developed training material for refrigeration products
- Provided technical support to all internal Whirlpool employees
Education
Bachelor of Science - Business Administration And Management
Almeda University
Skills
- Relationship selling
- Account development
- Training and mentoring
- Account management
- Effective multitasking
- Sales presentations
- Product knowledge
- Goal setting
- Staff training
Background Summary
- A self-starter that provides a professional level of management and a high quality of customer relations skills, with a strong background in technical, electrical, mechanical, and customer relationship training. Functions effectively in roles combining effective instructional and facilitation skills with customers and employees. Flexible and adaptable to changing environments. Specific expertise include:
- Strong Management Skills
- Team Leadership/Building
- Trouble Shooting/Problem Solving
- Verbal Presentations
- Facilitation
- Program Design and Implementation
- Mentoring
Timeline
Field Service Manager
Whirlpool Corporation
02.2018 - Current
Project Manager, New Business and Fleet Management
Whirlpool Corporation
10.2016 - 01.2018
Training Manager
Whirlpool Corporation
06.2015 - 09.2016
Technical Consultant / Fabric Care Product Lead
Whirlpool Corporation
11.2009 - 05.2015
Technical Consultant / Refrigeration Product Lead
Whirlpool Corporation
08.2008 - 10.2009
Bachelor of Science - Business Administration And Management
Almeda University