Stephen Whiddon
Mobile
Summary
Professional leader with experience guiding teams to achieve outstanding results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong focus on operational efficiency, project management, and effective communication. Known for reliability, flexibility, and fostering productive work environment.
Overview
15
15
years of professional experience
Work History
Crew Lead
Persons Services
10.2023 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
- Reviewed daily reports for accuracy, ensuring data-driven decision-making in all aspects of operations.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Field Service Technician // Team Leader
Raymond Carolina Handling
06.2018 - 10.2023
- Account management (90 Accounts) - Managed customers' equipment, selling new equipment, adding equipment to service agreements.
- Managing work orders, customer PO’s/invoicing, and customers yearly maintenance budgets.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Automation Specialist
Raymond Carolina Handling
06.2018 - 10.2023
- Service, Diagnose, Repair the following equipment: Vertical lift modules, autonomous robots, conveyor systems, and various types of lift/warehouse/manufacturing equipment.
- Conducted thorough testing of newly implemented automated processes before deployment to guarantee optimal results.
- Designed automation solutions for improved operational performance and reduced labor costs.
- Collaborated with cross-functional teams to identify opportunities for process improvements through automation.
- Ensured the smooth transition of manual processes to automated systems by developing comprehensive training materials and providing hands-on support during implementation.
Industrial Mechanic
Magnetech Industrial Services
08.2017 - 05.2018
- Treated, Repaired, and rebuilt defective mechanical parts in AC/DC electric motors, generators, and related equipment.
- Increased production output by troubleshooting and resolving complex mechanical issues in a timely manner.
- Improved workplace safety standards by actively participating in hazard assessments and incident investigations, recommending corrective actions as necessary.
- Installed AC/DC motors and performed alignments.
- Replaced defective parts, such as coil leads, carbon brushes, and connecting wires
- Performed field work in steel mills, paper mills, chemical plants, and shipyards.
- Improved equipment efficiency by performing regular maintenance and repairs on industrial machinery.
Hydraulic Mechanic
Gulf Coast Air & Hydraulic // Marine & Mainland Hydraulic Serv
06.2016 - 07.2017
- Repaired pumps, various types of cylinders, motors, valves, air compressors, power units, gear boxes, and motors.
- Rebuilt all hydraulic systems on friction cranes.
- Adept in rebuilding Gear Pumps, Rotary Vane Pumps, Screw Pumps, Bent Axis Pumps, Inline axial piston pumps and swash-plate principle, Radial Piston Pumps, and Flow Pumps.
- Boosted efficiency by utilizing advanced diagnostic tools and techniques to accurately pinpoint hydraulic system malfunctions.
- Recommended and implemented cost-effective repairs with minimal downtime for critical equipment.
QC Inspector/Shift Lead
Aker Solutions Inc
02.2010 - 06.2016
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Documented findings and generated reports with data and recommendations.
- Proposed and implemented improvements to reduce errors and rejected items.
- Provided timely feedback to production staff regarding any identified deviations from established specifications or procedures, promoting a proactive approach to maintaining quality standards.
- Maintained a strong working knowledge of industry regulations and standards, ensuring that all inspections were conducted in accordance with applicable requirements.
Education
Associate’s Degree - Business Management
Columbia Southern University
Mobile, AL01.2020
High School -
W.P. Davidson High School
Mobile, AL05.2008
Skills
- Proficient application of various machinery
- Safety certified
- Multitasking and organization
- Customer relationship management (CRM)
- Coating Inspection
- Motivational leadership
- Training and mentoring
- Quality Inspection
- Process Improvement
- Team management
- OSHA requirements
- Safety guidelines
Skills/Certifications
Proficient use of software, Exceptional customer service, Innovative Solutions, Extensive utilization of Excel, PowerPoint, and Word, Oracle, Irium, SAP, Proficient application of various machinery/safety certified, Class D Drivers License, Fabrication of hydraulic hoses/Cylinders/Pumps, Operation- Forklift, Overhead Crane, Aerial Lift, Carousel/Turntable, Extruder, Hone Machine, Paint Booth, Friction Cranes, Rigging, Coating Inspection, Leadership- Leadman/Co-Supervisor, Quality Inspection, Process Improvement, OSHA 10, CPR & First Aid, AED, Bloodborne Pathogens, TWIC and Port Badge, Installation and Service Training and Certifications for Automation Technologies
Timeline
Crew Lead
Persons Services
10.2023 - Current
Field Service Technician // Team Leader
Raymond Carolina Handling
06.2018 - 10.2023
Automation Specialist
Raymond Carolina Handling
06.2018 - 10.2023
Industrial Mechanic
Magnetech Industrial Services
08.2017 - 05.2018
Hydraulic Mechanic
Gulf Coast Air & Hydraulic // Marine & Mainland Hydraulic Serv
06.2016 - 07.2017
QC Inspector/Shift Lead
Aker Solutions Inc
02.2010 - 06.2016
High School -
W.P. Davidson High School
Associate’s Degree - Business Management
Columbia Southern University
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