Stephen Willis
Winter Haven,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
50
50
years of professional experience
Work History
Manager
Polk County Teen Court
Bartow, Florida
03.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Prepared and recommended long-range plans for development of department personnel.
Licensed Realtor
Keller Williams
Tampa, Florida
08.2017 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Used DocuSign to create and prepare documents such as addendums, purchase contracts and disclosures.
- Arranged for inspections and surveys of sold properties.
- Informed home buyer of sales, construction and warranty processes.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Increased home sales through persuasion, negotiation and closing prowess.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Used Microsoft Excel to develop and maintain list of properties suited to different needs and budgets.
Program Coordinator
Polk County Teen Court
Bartow, FL
05.2007 - 03.2020
- Organized and managed program development from conception through successful execution.
- Designed program implementation and maintenance plan.
- Provided ongoing direction and leadership for program operations.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Gathered and organized printed materials required for program participation.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Oversaw numerous projects each year from concept through final delivery.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Associate Pastor
Word Of Life Christian Center
Bartow, Florida
03.2001 - 02.2019
- Led programs such as worship, study, fellowship and service opportunities.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Officiated special services such as weddings, funerals, baptisms and nursing home services.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Provided spiritual care through visitation, counseling and prayer.
- Oversaw administration and management of all areas of ministry.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Worked with stewardship to promote responsible biblical stewardship.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Led renovation and expansion project, successfully renovating or remodeling existing sanctuary, multipurpose facility and restroom facilities and classrooms.
- Partnered with city officials, non-profit resource organizations, civic groups and members of public for outreach to at-risk children.
- Organized and spearheaded community outreach programs focused on helping middle school students plan for college or vocational education opportunities and participate in local civic processes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Human Resources Assistant
Office Of The Trial Courts Administrator
Bartow, Florida
10.2005 - 05.2007
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated phone in-person interviews.
- Posted positions through approved recruitment channels.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Assisted with on-boarding process of new hires .
- Answered and directed outbound and inbound phone calls per day.
- Helped employees register for benefits programs using online portals.
- Recruited and screened qualified potential employees.
- Compiled employee records from individual departments to maintain central files.
- Converted employee status from temporary to permanent.
Legal Assistant
Office Of The State Attorney-10th Judicial Circuit
Bartow, Florida
12.1995 - 10.2005
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Education
Polk State College
Winter Haven, FLBachelor's - Christian Counseling
Life Christian University
Lutz, FL12.2011
Associate's - Theology
Life Christian University
Lutz, FL12.2009
Skills
- Administration and Reporting
- Managing Props
- Strategic Planning
- Staff Management
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Project Management
- Managing Terminations
- Performance Tracking and Evaluations
- Contract Development and Management
- Employee Coaching and Motivation
- Issue and Conflict Resolution
Timeline
Manager
Polk County Teen Court
03.2020 - Current
Licensed Realtor
Keller Williams
08.2017 - Current
Program Coordinator
Polk County Teen Court
05.2007 - 03.2020
Human Resources Assistant
Office Of The Trial Courts Administrator
10.2005 - 05.2007
Associate Pastor
Word Of Life Christian Center
03.2001 - 02.2019
Legal Assistant
Office Of The State Attorney-10th Judicial Circuit
12.1995 - 10.2005
Polk State College
Bachelor's - Christian Counseling
Life Christian University
Associate's - Theology
Life Christian University
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