Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic
Stephen Wills

Stephen Wills

Pacifica

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Manager/Sales Associate/Head of Web Content

Music Center Inc
Redwood City, CA
08.2007 - Current
  • Strategic Management:Developed and implemented customer satisfaction strategies.
    Established efficient organizational processes for workflow improvement.
    Monitored budgets and ensured cost-effectiveness while maintaining quality.
  • Team Leadership and Training:Coached, mentored, and trained team members for improved performance.
    Enforced customer service standards and resolved issues to uphold quality.
  • Technology Integration and Innovation:Implemented new technologies for operational efficiency and cost reduction.
    Utilized analytics to analyze customer feedback and improve services.
  • Content Creation and Management:Developed and optimized web content for search engine visibility.
    Managed digital assets and researched industry-specific topics for content creation.
  • Project and Logistics Management:Managed multiple projects, ensuring deadlines were met.
    Oversaw shipping and logistics operations, resolving issues promptly and efficiently.

Graphic Illustrator

Self-employed
Pacifica, CA
01.1993 - Current
  • Created custom illustrations for a variety of clients, including book covers and editorial pieces.
  • Designed logos, icons, and other branding elements for various companies.
  • Collaborated with art directors, copywriters, and other creative professionals to ensure projects met expectations.
  • Participated in brainstorming sessions to generate ideas for new illustration projects.
  • Managed multiple projects simultaneously while meeting tight deadlines without sacrificing quality.
  • Produced sketches, storyboards, and mock-ups to present ideas before finalizing any project.

Education

Master of Arts - Illustration

Academy of Art University
San Francisco, CA
05.2004

Skills

  • Financial Management
  • Marketing
  • Operations Management
  • Performance Management
  • Workforce Management
  • Staff Development
  • Complex Problem-Solving
  • Time Management
  • Customer Relationship Management (CRM)
  • Salesforce Management
  • Sales Techniques
  • Verbal and Written Communication

Affiliations

  • Drummer/Percussionist/Multi-Instrumentalist having played a significant amount of venues in the Bay Area and around the country.

Certification

  • Proficient with Excel

Accomplishments

  • Winner of Michigan Interscholastic Press Association Best Cartoonist 1991, 1992, 1993

References

References available upon request.

Timeline

Manager/Sales Associate/Head of Web Content

Music Center Inc
08.2007 - Current

Graphic Illustrator

Self-employed
01.1993 - Current

Master of Arts - Illustration

Academy of Art University

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Stephen Wills