Excel
Stephen Wilson
Huntsville,AL
Summary
Remote experienced professional data entry clerk and Customer Service Counselor with over 6 years of experience in the customer service industry. Excellent reputation for resolving problems and improving customer satisfaction. Over 10 years of computer experience excel,data entry, customer representative, dispatch coordinator, and marketing management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Infrastructure Management Engineer
US Air Force
06.2019 - 02.2023
- Tracked over 2000 receipts, employee hours and inventory movements.
- Reported on updates to project specifications and progress.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Personal Property Coordinator
U.S. Air Force
07.2017 - 02.2023
- Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
- Conducted research on travel delays and issues, taking notes on timing..
- Identified most efficient methods to improve travel flow by analyzing travel data.
- Developed team communications and information for meetings.
- Maintained energy and enthusiasm in fast-paced environment.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Completed final move-out walk-through with tenants to identify required repairs.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Managed over 100 schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Tracked receipts, employee hours and inventory movements.
Customer Service Specialist
U.S. Air Force Active Duty
07.2017 - 02.2023
- Arranged over 1000 travel accommodations for groups, couples, executives and special needs clients through out the years.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Data Entry Clerk
USAF
04.2019 - 03.2021
- Completed Data Entry tasks with 100 % accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted over 1000 documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Bachelor of Arts - International Business Management
American Military University
West Virginia12-2023
Bachelor of Arts - Business Administration
American Military University
West Virginia06.2024
Skills
- Organization and Time Management
- Planning and Coordination
- Data Analyst
- Remote Work Experience
Additional Information
Attended and completed Dale Carnegie business class.
Software
Microsoft Word
Power Point
Certification
[Personal Property and Cargo Specialist Certification] Training - [2017-2022]
Affiliations
Military Air Force Veteran active duty.
Languages
English
Native or Bilingual
Timeline
[Personal Property and Cargo Specialist Certification] Training - [2017-2022]
07-2022
Remote Infrastructure Management Engineer
US Air Force
06.2019 - 02.2023
Data Entry Clerk
USAF
04.2019 - 03.2021
Personal Property Coordinator
U.S. Air Force
07.2017 - 02.2023
Customer Service Specialist
U.S. Air Force Active Duty
07.2017 - 02.2023
Bachelor of Arts - International Business Management
American Military University
Bachelor of Arts - Business Administration
American Military University
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