Stephen Woods
Rv Tech
Citrus Heights,CA
Summary
History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities. Dedicated shop professional familiar with leading teams, operating equipment and managing materials to support shop and field operations. Committed to high performance and safely completing all tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
RV Service Technician
Happy Daze Rv's
Sacramento, CA
Jan.2023 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
RV Service Technician
Specialized Rv
Marysville, CA
01.2018 - 07.2022
- Interpreted equipment installation and electrical wiring diagrams and obtained materials necessary for project completion.
- Installed newly purchased equipment in recreational vehicles.
- Monitored system and component recall database and notified supervisor of new advisories.
- Familiarized new employees with maintenance department practices and workflow.
- Diagnosed and repaired Motor Homes, Fithwheel and Trailor problems in recreational vehicles.
- Notified supervisor of factors that could delay work completion.
- Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
- Applied preventive and predictive maintenance techniques to obtain optimal performance from RVs and systems.
- Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
- Explained vehicle systems operation to customers.
- Repaired plumbing or propane gas lines using caulking compounds and plastic or copper pipe.
- Performed standardized tests and diagnostics procedures to identify fault locations and devise corrective actions.
- Repaired cosmetic damage to areas such as walls and floors.
Service Manager
Rv Travel World
Rancho Cordova, CA
11.2017 - 09.2018
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Working Shop Foreman
La Mesa RV Center
Davis, CA
07.2009 - 07.2016
- Managed materials inside shop and at job locations.
- Oversaw maintenance and repair of shop equipment.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Directed daily operations of team of [Number] technicians and shop professionals.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Used hand and power tools, equipment and instruments accurately.
- Trained and coached employees to improve performance and skills.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Cultivated professional working relationships with peers and supervisors.
- Coordinated project workflows for departments.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
RV Service Technician
Dan Gamel RV
Rocklin, CA
03.2006 - 07.2008
- Explained vehicle systems operation to customers.
- Monitored system and component recall database and notified supervisor of new advisories.
- Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
- Applied preventive and predictive maintenance techniques to obtain optimal performance from RVs and systems.
- Repaired cosmetic damage to areas such as walls and floors.
- Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
- Installed newly purchased equipment in recreational vehicles.
- Demonstrated extensive familiarity with electromechanical, electronic, pneumatic and hydraulic systems.
Education
High School Diploma -
Sparks High School
Sparks, NVSkills
- Calibration skills
- Electrical system knowledge
- Preventive Maintenance
- Roofing repair
- Safety compliance
- Training and Development
- Multitasking Abilities
- Maintenance and Repair
- Decision Making
- Self-Motivated
- Excellent Communication
- Good Telephone Etiquette
Timeline
RV Service Technician
Happy Daze Rv's
Jan.2023 - Current
RV Service Technician
Specialized Rv
01.2018 - 07.2022
Service Manager
Rv Travel World
11.2017 - 09.2018
Working Shop Foreman
La Mesa RV Center
07.2009 - 07.2016
RV Service Technician
Dan Gamel RV
03.2006 - 07.2008
High School Diploma -
Sparks High School
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