Summary
Work History
Education
Skills
Certification
Timeline
Generic

Stephen York

Cato,NY

Summary

Results-oriented Help Desk Specialist with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Work History

Helpdesk Support Specialist

Infinit Technology Solutions
06.2022 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to inquiries by phone, email and walk-up requests.
  • Optimized system operation and resource utilization to streamline workflows and processes.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.

Field Operations Technician I

Ericsson
03.2020 - 06.2022
  • Install, test, program, troubleshoot 4G/5G base station equipment, fiber optic plant, work with RF and backhaul engineering to bring new sites on air, Install and troubleshoot Sprint / ALU / Airscale Nokia equipment, T-Mobile 5G integrations with installation of 6630 and 6648 baseband units, including E911 testing and acceptance.
  • Responsibilities included maintaining and augmenting 2G,3G,4G and 5G networks.
  • Most recently is Anchor builds and integrations, requiring multiple conversions of technologies and hardware/software.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Field Operations Technician I

Apex Systems
08.2018 - 03.2020
  • Install, test, program, troubleshoot 2G/3G/4G/5G base station equipment, fiber optic plant, work with RF and backhaul engineering to bring new sites on air Install and troubleshoot SPRINT ALU/SAMSUNG/ Airscale Nokia equipment.
  • Worked heavily on multiple sprint projects including Dark fiber, CSR swaps, Cisco 920, ASR 540, 901, and break fix.
  • Also worked with Baseband 5216, 6630 both installing and troubleshooting.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Executed tasks within time and budget constraints.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Conducted research, gathered information from multiple sources and presented results.

Recovery

Production, BJ'S WHOLESALE CLUB
11.2013 - 02.2017
  • Worked with Management to help implement new promotions and merchandising.
  • Personally helped decrease salvage and increase sales through extra work and high productivity.
  • Developed both internal and external relationships that lead to better sales.
  • Maintained and expanded knowledge on other departments and revised guidelines to help promote better productivity and practices.
  • Was one of youngest employees to be offered supervisor position after only being there less than two years.
  • Help develop new ways of implementing sales and advertising.
  • Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
  • Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
  • Trained new team members on scripts, company services and collection strategies.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Education

B.S. - Computer and Networking Security

SUNY Polytechnic Institute
Utica, NY
05.2018

A.A.S. - Computer Information Systems

Cayuga Community College
Auburn, NY
12.2015

High School Diploma -

Meridian S.R. High School
Cato, NY
07.2013

Skills

  • 3G, 4G, and 5G
  • Meraki Dashboard
  • Active Directory
  • Entra / Intune Administrator
  • Precision Care
  • IQMS support
  • Medent support
  • Hardware diagnostics
  • System Administration
  • ITIL Knowledge
  • Application support
  • Help Desk Software
  • Remote Support
  • Network Troubleshooting
  • Desktop support
  • Hardware and Software Repair
  • Staff education and training
  • Cisco software proficiency
  • Microsoft software proficiency
  • Linux software proficiency
  • Flexible & Adaptable
  • Training & Development
  • Data management
  • Microsoft Office

Certification

CPR certified

OSHA 10 certified

Meraki Blackbelt Deployment Stage 1

Meraki Blackbelt Deployment Stage 2

Connectwise Certified

Datto Certified

Trend Micro Certified

Microsoft ITIL Certified

Sprint mini-macro certified

GEMTEC UR-RELAY certified

T-Mobile L700 SP civils crew lead certified

T-Mobile L700 Civil crew member program certified

Sprint and T-Mobile Baseband 5216 certified

T-Mobile 6630 and 6648 certified

3M Fiber Optic splicing and troubleshooting training

Bridgewave, Ceragon, Dragonwave, training

Smart Laptop Certified

T-Mobile IXRE certified

Nokia Small cell ENB certified RADIO 4415 certified Fiber Basics certified

EFI basics for Verizon and T-Mobile Certified CAM tool Certified

Airspan certified BTS site Manager certified

SRS certified Telecom installation fundamentals certified

EESI certified

EAMS certified with PM privileges

Timeline

Helpdesk Support Specialist

Infinit Technology Solutions
06.2022 - Current

Field Operations Technician I

Ericsson
03.2020 - 06.2022

Field Operations Technician I

Apex Systems
08.2018 - 03.2020

Recovery

Production, BJ'S WHOLESALE CLUB
11.2013 - 02.2017

B.S. - Computer and Networking Security

SUNY Polytechnic Institute

A.A.S. - Computer Information Systems

Cayuga Community College

High School Diploma -

Meridian S.R. High School

CPR certified

OSHA 10 certified

Meraki Blackbelt Deployment Stage 1

Meraki Blackbelt Deployment Stage 2

Connectwise Certified

Datto Certified

Trend Micro Certified

Microsoft ITIL Certified

Sprint mini-macro certified

GEMTEC UR-RELAY certified

T-Mobile L700 SP civils crew lead certified

T-Mobile L700 Civil crew member program certified

Sprint and T-Mobile Baseband 5216 certified

T-Mobile 6630 and 6648 certified

3M Fiber Optic splicing and troubleshooting training

Bridgewave, Ceragon, Dragonwave, training

Smart Laptop Certified

T-Mobile IXRE certified

Nokia Small cell ENB certified RADIO 4415 certified Fiber Basics certified

EFI basics for Verizon and T-Mobile Certified CAM tool Certified

Airspan certified BTS site Manager certified

SRS certified Telecom installation fundamentals certified

EESI certified

EAMS certified with PM privileges

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Stephen York