Stephen Zachary
MI
Summary
Diligent and solution oriented professional with a track record in troubleshooting, building, and repairing Windows-based technology. Possesses a strong ambition to acquire comprehensive experience in the realm of IT support and a commitment to delivering high quality assistance. Skilled at maintaining composure under pressure, providing effective solutions, and dedicated to growing my skills.
Overview
6
6
years of professional experience
Work History
Computer Technician
Self-Employed
03.2019 - Current
- Specialized in troubleshooting, repairing, and replacing components for HP and Dell laptops, desktops, and printers
- Proficient in reimaging, upgrading, and diagnosing wide range of laptops and PCs, addressing hardware, software, and network-related issues.
- Experienced in delivering on-site technical support for workstations, maintaining strong customer relationships through professional and efficient service delivery.
Cultivation Associate
Holistic Industries
09.2022 - Current
- Manage and facilitate agricultural growth processes and post-harvest procedures
- Identify and implement process enhancements to optimize operations and team productivity
- Expert multitasker adept at prioritizing tasks and devising efficient solutions for varied challenges
Office Phone Repairer/Cleaner
Atlas Phones
03.2021 - 05.2022
- Trained to repair and refurbished a range of phone systems including Cisco, Avaya, NEC, Toshiba, and Panasonic
- Maintained a clean and organized workspace, contributing to a proficient repair process
- Achieved rapid promotion through consistently high output and performance
Education
Google IT Support Professional Certificate -
Coursera
HighSchool Diploma -
Lamphere
Skills
- Proficient in assembling, repairing, and diagnosing computer systems with over 5 years of hands-on experience
- Highly experienced in installing, configuring, and troubleshooting all versions of Windows OS, including Windows 10/11, ensuring optimal performance, security, and system stability
- Solid understanding of Python and C for scripting, automation, and developing basic applications
- Adaptable to feedback with a commitment to its integration into work practices
- Enthusiastic learner
- Technical Support
- Adaptable and Fast at mastering new technologies, tools, and systems
- Ability to provide clear, friendly, and efficient technical support
- Laptop support, including hardware installation, OS setup, and software customization
Hobbies and Interests
- Regularly engaging with new technologies, I enjoy hands on exploration, including experimentation with Raspberry Pi projects, gaming, and the construction of custom computers for friends and peers.
- I'm always eager to embrace new skills, and lately, I've had a interest in cooking. I believe that acquiring new skills is not just valuable but essential.
- Outside of my interests, I value spending quality time with my signicant other of six years and our adorable puppy.
Timeline
Cultivation Associate
Holistic Industries
09.2022 - Current
Office Phone Repairer/Cleaner
Atlas Phones
03.2021 - 05.2022
Computer Technician
Self-Employed
03.2019 - Current
Google IT Support Professional Certificate -
Coursera
HighSchool Diploma -
Lamphere
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