Stephena Ballah
Sioux Falls,SD
Summary
Motivated Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Sullivan
Sioux Falls, SD
01.2021 - Current
- Offered basic technical support for clients on wide range of company products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Customer Support Specialist
Esurance
Sioux Falls, SD
11.2018 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
Phone Banker
Wells Fargo
Sioux Falls, SD
10.2016 - 10.2018
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
Direct Support Professional
LifeScape
Sioux Falls, SD
09.2014 - 10.2016
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
Customer Service Associate
Wawa
Claymont , DE
06.2011 - 08.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
MOUNT PLEASANT HIGH SCHOOL
Wilmington, DE05.2013
Skills
- Upselling Products and Services
- Customer Retention Strategies
- Correcting Discrepancies
- Order and Refund Processing
- Customer Support
- Customer Data Confidentiality
- Customer Account Management
- Call Documentation
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Employee Coaching and Motivation
- Training Junior Team Members
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Associate
Sullivan
01.2021 - Current
Customer Support Specialist
Esurance
11.2018 - 12.2020
Phone Banker
Wells Fargo
10.2016 - 10.2018
Direct Support Professional
LifeScape
09.2014 - 10.2016
Customer Service Associate
Wawa
06.2011 - 08.2014
High School Diploma -
MOUNT PLEASANT HIGH SCHOOL
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