STEPHEN JOSEPH BEIERSCHMITT
Farmington Hills,Michigan
Summary
\ Focus of Interest: CUSTOMER SERVICE QUALIFICATIONS PROFILE Highly dynamic, dedicated, customer-focused, team-oriented, and results-driven professional. Possesses vast experience in assessing customer needs and providing exceptional customer care. Capable of accomplishing assigned projects and tasks in a specific time frame without compromising the quality of work. Recognized for efficiently working within all levels of the organization in a professional manner. Energetic hard-worker complemented with the ability to perform effectively in a fast-paced and challenging environment. Equipped with excellent leadership, interpersonal, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Member Team Lead
WALMART-SAMS CLUB
12.2020 - 11.2023
- Assists management with the supervision of associates in assigned area of responsibility by assigining duties to associates
- Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area
- Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness
- Completes accounting records, files, transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation
- Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices
- Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Usher
ILLITCH SPORTS & ENTERTAINMENT
08.2017 - Current
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Assisted patrons with seating by giving directions and lighting paths.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Worked with other staff members to facilitate smooth flow of operations.
- Surveilled venue to verify guest adherence to safety rules.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Maintained professional demeanor to represent venue and create positive impression.
- Provided information about current and future events at facility.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Reviewed tickets for authenticity and applicability to particular event.
Customer Assistant
AT&T
09.2014 - 02.2016
- Assumed full responsibility as a Tier 1 Digital Subscriber Line (DSL) technical support specialist, providing excellent customer service for both residential and business customers in a consistent manner
- Played an integral role in diagnosing and resolving numerous technical issues related to service connectivity
- Provided recommendations on both product and service upgrades in accordance with customers’ unique needs and wants
- Helped drive efforts to identify and deliver alternative solutions to meet customer needs
- Utilized and allocated resources to efficiently address customer issues and concerns
- Key Highlights:
- Made major contributions in improving experience for customers with chronic service issues
- Consistently met and exceeded internal corporate targets for productivity, customer satisfaction, and problem resolution
- Received 16 Monthly Perfect Attendance performance awards for having zero unscheduled absences
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Representative
SPEEDWAY
08.2012 - 05.2013
- Ensured total customer satisfaction by assisting clients in making decisions regarding marketplace purchases
- Also handled and stocked store merchandise
- Held responsible for keeping a clean, organized store fully stocked with products and closely monitored cash register transactions
- Monitored fuel levels and supervised fuel deliveries to store.
- Responded to customer requests for products, services, and company information.
Server/Host/Dining Room Attendant
CRESCENT HOSPITALITY
10.2005 - 06.2012
- Took guest orders and served meals to guests in their rooms in a prompt and professional manner
- Set up and cleared tables, stocked all service stations and assisted food servers with table service to ensure total guest satisfaction
- Key Highlights:
- Quickly cleared table settings after guest use and prepared tables for resetting
- Promptly and consistently reset all service ware
- Transport all dirty tableware from dining room or guest rooms to dishwashing area for proper cleaning
- Checked with customers to ensure that they were enjoying their meals and took action to correct any issues.
- Prepared checks with itemized total meal costs, taxes, and collect payments from customers
- Verified hotel guest identification to ensure that they meet minimum age requirements for alcohol consumption
- Stocked service areas with supplies such as coffee, food, tableware, and linens
- Explained to guests how various menu items were prepared, describing both ingredients and cooking methods, and made recommendations when appropriate
- Assisted with New Employee Training Program
- Performed any other duties as assigned.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate of Arts - General Studies
Oakland Community College
Farmington Hills, MI05.2027
High School Diploma -
Farmington High School
Farmington, MI06.2001
Skills
- CUSTOMER SERVICE INFORMATION TECHNOLOGY SALES LOGISTICS TEAM-BUILDING COMMUNICATIONS LOSS PREVENTION
- Ticket Verification
- Seating Assistance
- Hospitality Service Expertise
- Ticket Taking
- POS Inventory System Operation
- Customer Relations
- Cash Register Operation
- Guest Service
- Guest Relations
- Emergency Response
- Help Patrons
- Maintain Security
- Staff Training
- Effective Customer Service
- Conflict Resolution
- Cash Register Operations
- Teamwork and Collaboration
- Coaching and Mentoring
- Crash Recoveries
- Attention to Detail
- POS Transactions
- Set Up Devices
- Leadership
- Dining Customer Service
- Food and Beverage Pairings
- Table Setting Arrangements
- Buffet Setup and Takedown
- Guest Relations Management
- Menu Memorization
- Dish Preparation
- To-Go Order Preparation
- Cash Handling
- Food Preparation and Safety
- Dining Area Maintenance
- High-Volume Dining
- Service Prioritization
- Specials Promotion
- Age Verification
- Menu Presentation
- Pos Operation
- Ordering Procedures
- Server Training
- Guest Seating
- Guest Inquiries
- Order Accuracy and Delivery
- Condiment Refilling
- Transactions and Cash Handling
- Anticipating Guest Needs
- Table Bussing
- Dessert Preparation
- Guest Satisfaction
- Dining Room Monitoring
- Ability to Lift 30 Pounds
- Dining Room Cleaning and Upkeep
- Special Requests and Substitutions
- Beverage Preparation
- Bus Tables
- Customer Service and Rapport
- Courteous Phone Demeanor
- Warm and Friendly
- Taking Reservations
- Guest Flow
- Troubleshooting and Assistance
- Windows 10
- Configuring Devices
- MS Office Proficiency
- Call Center Operations
Additional Information
- AWARDS , Perfect Attendance Had Perfect Attendance Between Sept 2014 thru Feb 2016 While Employed with AT&T
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Only those who will risk going too far can possibly find out how far one can go.
TS Elliot
Timeline
Member Team Lead
WALMART-SAMS CLUB
12.2020 - 11.2023
Usher
ILLITCH SPORTS & ENTERTAINMENT
08.2017 - Current
Customer Assistant
AT&T
09.2014 - 02.2016
Customer Service Representative
SPEEDWAY
08.2012 - 05.2013
Server/Host/Dining Room Attendant
CRESCENT HOSPITALITY
10.2005 - 06.2012
Associate of Arts - General Studies
Oakland Community College
High School Diploma -
Farmington High School
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