Stephen C. Williams
San Francisco,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
32
32
years of professional experience
Work History
Volunteer HIV Peer Educator and Patient Advocate
San Francisco General Hospital And Trauma Center
10.2012 - 04.2019
- Offered simple, clear explanations to help patients and families understand diagnosis and treatment of HIV/AIDS
- Taught patients and families about strategies to improve adherence to treatment
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Advocated for patient rights and access to support resources in healthcare settings.
- Educated patients on available resources and community programs, increasing their access to needed services.
Volunteer Peer Educator/Patient Advocate
UCSF & Elizabeth Glaser Pediatric AIDS Foundation
03.2005 - 09.2012
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Educated family members and caregivers on patient care instructions.
- Participated in curriculum development and trainings for medical providers during the rollout of anti-retroviral treatment in South Africa and Tanzania
- Raised public awareness about HIV/AIDS, acting as role model to reduce stigma and promote access to anti-retroviral treatment through public speaking and
Project Engineer
Kennedy Jenks Water & Industrial Engineering
03.1997 - 09.1999
- Collected data for monitoring compliance reports to drive process improvement and corrective measures.
- Worked with cross-functional teams, fostering collaboration to achieve project goals.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Performed pressure testing on fire hydrants and collected water samples from wells for local municipalities and Federal agencies (EPA)
- Created initial building drafts for clients, using CAD
Office Associate
Van Der Sterre Construction
07.1995 - 02.1997
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Group Desk Lead
Pan American Airlines
04.1988 - 06.1990
- Coordinated team member efforts, using best practices in group reservations management, enhancing overall team performance.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Proactively identified potential challenges or issues related to group reservations before they escalated into problems.
- Streamlined group reservation processes by implementing an efficient booking system.
- Analyzed historical data to forecast demand patterns and optimize group reservation strategies.
- Managed high-volume reservation requests for multiple travel agencies as well as for the US military, ensuring seamless execution.
- Maintained excellent relationships with clients, providing regular updates on reservation statuses and changes.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Epidemiological Investigator
Department Of Public Health
06.1987 - 09.1987
- Surveilled notifiable sexually transmitted infection conditions and outbreaks across all of New York City
- Worked closely with medical providers to ensure timely reporting of communicable diseases according to established government guidelines.
Education
No Degree - Cultural Studies
City College of San Francisco
San Francisco, CA12.2017
No Degree - Music History, Literature, And Theory
Trinity College
Hartford, CT1988
High School Diploma -
New Lincoln School
New York, NY06.1985
Skills
- Group and individual coaching
- Co-Teaching and Co-Planning
- Interpersonal and Social Skills
- Motivational Techniques
- Microsoft Office
- Photography
- Music (Base Trombone, Violin)
Languages
Dutch
Limited Working
French
Limited Working
German
Elementary
Swahili
Elementary
Russian
Elementary
Spanish
Elementary
Timeline
Volunteer HIV Peer Educator and Patient Advocate
San Francisco General Hospital And Trauma Center
10.2012 - 04.2019
Volunteer Peer Educator/Patient Advocate
UCSF & Elizabeth Glaser Pediatric AIDS Foundation
03.2005 - 09.2012
Project Engineer
Kennedy Jenks Water & Industrial Engineering
03.1997 - 09.1999
Office Associate
Van Der Sterre Construction
07.1995 - 02.1997
Group Desk Lead
Pan American Airlines
04.1988 - 06.1990
Epidemiological Investigator
Department Of Public Health
06.1987 - 09.1987
No Degree - Cultural Studies
City College of San Francisco
No Degree - Music History, Literature, And Theory
Trinity College
High School Diploma -
New Lincoln School
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