Stephen Dominic Pepi
Framingham,MA
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Talented and focused engineer student pursuing my degree in mechanical engineering. Well-versed in customer service and computer sale skills.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Construction Foreman
Shaw Construction LLC
Framingham, MA
01.2019 - Current
- Read and followed blueprints when planning and implementing construction phases.
- Maintained quality standards and monitored work for corrective action.
- Supervised subcontractor progress and coordinated project meetings to discuss milestones and timelines.
- Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
- Built residential and commercial buildings for projects with budgets in excess of $.
- Worked with suppliers to keep materials flowing and meet demanding timelines.
- Kept track of supplies and materials to prevent inventory losses.
- Led weekly status meetings and reviewed daily staff reporting.
- Obtained building and specialty permits from local jurisdictional agencies.
- Assessed usage of equipment by crews to prevent accidents, damage and safety violations.
- Supervised aspects of construction projects, lending communication and hands-on assistance.
- Efficiently recorded and rejected incorrect deliveries of material to site.
- Obtained building permits from local jurisdictional agencies.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Used laser measuring tools to calculate lengths, widths and heights.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Used trowels and floats to smooth and finish freshly poured cement or concrete.
- Read plans, instructions or specifications to determine work activities.
- Controlled traffic to protect work site integrity, crew safety and general public welfare.
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
Poker Brush
Palm Beach Kennel Club
West Palm Beach, FL
01.2023 - 05.2023
- Greeting all players, and assigning them waiting spots for proper games
- Keeping track of hourly High Hand
- Chip running
- In charge of finding open seating for incoming players
Cashier
FAU College Store
Boca Raton, FL
05.2022 - 08.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Processed refunds for worn, damaged and broken merchandise.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
Operator Technician and Assistant
Lifetime Athletic Club
Framingham, MA
07.2017 - 04.2022
- Inspected finished products to verify conformity to quality standards.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Rotated among various workstations, performing work necessary to meet production needs.
- Learned and followed safety and emergency procedures.
- Maintained production and quality documentation.
- Taught new employees machine operation techniques and important business procedures.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Assessed and corrected jams in equipment.
- Utilized hand and power tools and heavy machinery during manufacturing processes.
- Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
- Handled various mechanical and technical machinery during manufacturing process.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Read technical manuals and schematics to understanding specific configurations.
- Repaired parts by using technical knowledge, special tools and soldering skills.
Poker Brush
Chaser's
Salem, NH
01.2020 - 01.2022
- Greeting all players, and assigning them waiting spots for proper games
- Keeping track of hourly High Hand
- Chip running
- In charge of finding open seating for incoming players
Education
Mechanical Engineering
Florida Atlantic University
Boca Raton, FL05.2024
High School Diploma -
Framingham High School
Framingham, MA05.2020
Skills
- Crew Oversight
- Safe Operating Procedures
- Documentation and Record-keeping
- Customer Service
- Communication and Comprehension
- Cash Handling
- Credits and Refunds
- Cleaning and Sanitizing
- Reliable and Responsible
- Honest and Dependable
- Inventory Stocking
- Problem-Solving
- Detail-Oriented
- Problem Solving
- Computer Skills
- Microsoft Office
- Time Management
- File and Record Keeping
- Mail Sorting and Distribution
- Basic Mathematics
- Product and Service Understanding
- Report Writing
Certification
- Gaming License in the state of FL
Languages
Spanish
Limited
Timeline
Poker Brush
Palm Beach Kennel Club
01.2023 - 05.2023
Cashier
FAU College Store
05.2022 - 08.2022
Poker Brush
Chaser's
01.2020 - 01.2022
Construction Foreman
Shaw Construction LLC
01.2019 - Current
Operator Technician and Assistant
Lifetime Athletic Club
07.2017 - 04.2022
Mechanical Engineering
Florida Atlantic University
High School Diploma -
Framingham High School
- Gaming License in the state of FL
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