STEPHENE BASSIN
Orlando,FL
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Medical Aesthetician
Bassin Center for Plastic Surgery
Orlando, Florida
02.2022 - Current
- Conducted product demonstrations to inform clients about the benefits of various skincare products.
- Worked collaboratively with other members of healthcare team to provide comprehensive care for patients.
- Educated clients on proper skincare techniques, products and lifestyle habits.
- Attended trade shows and conferences related to aesthetics field.
- Assisted with administrative tasks such as scheduling appointments, ordering supplies and managing inventory.
- Built strong relationships with clients through exceptional customer service skills.
- Developed individualized treatment plans based on client needs and preferences.
- Created marketing materials such as flyers, brochures and posters for promotional activities.
- Developed new spa packages to increase sales revenue.
- Built positive client relationships and guided clients through treatments.
- Conducted private client consultations.
Administrative Assistant
Plastic Surgery Office
Orlando, FL
01.2007 - 04.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Facilitated communication between different departments within the organization.
- Managed office supplies inventory and placed orders when necessary.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Trained new staff on office procedures, software programs and customer service protocols.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Managed medical records using an electronic health record system.
- Provided guidance to patients regarding their care plan or treatment options.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Recruited qualified candidates for open positions within the practice when necessary.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
Medical Billing Manager
NeuroSkeletal Imaging
Orlando, FL
01.2004 - 02.2007
- Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
- Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers.
- Coordinated efforts between departments regarding patient follow up activities associated with denials or rejections.
- Maintained detailed records of all payments received from patients or third-party payers.
- Negotiated contracts with payers to maximize reimbursement rates for services rendered.
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
Education
Associate of Arts - Medical Office Administration
Herzing University
Melbourne, FL05-1998
Associate of Arts - Medical Billing And Coding
Herzing University
Melbourne, FL05-1998
Skills
- Workflow Optimization
- Appointment Scheduling
- Meeting planning
- Clerical Support
- Multitasking and prioritization
- Workflow Planning
- Strong Problem Solver
- administer training modules
- Customized treatment plans
- Anti-aging treatments
- Chemical peel expertise
- Dermaplaning techniques
- LED light therapy
- Pre-and Post-operative care
- Microneedling expertise
- Collaboration with medical professionals
Affiliations
- Reading
- learning
- traveling
- teaching
- Volunteer work
Certification
- AA Medical Office Administration
- AA Medical Billing and Coding
- Licensed Esthetician in Florida
References
References available upon request.
Timeline
Licensed Medical Aesthetician
Bassin Center for Plastic Surgery
02.2022 - Current
Administrative Assistant
Plastic Surgery Office
01.2007 - 04.2024
Medical Billing Manager
NeuroSkeletal Imaging
01.2004 - 02.2007
Associate of Arts - Medical Office Administration
Herzing University
Associate of Arts - Medical Billing And Coding
Herzing University
- AA Medical Office Administration
- AA Medical Billing and Coding
- Licensed Esthetician in Florida
Similar Profiles
Carmella RamirezCarmella Ramirez
Patient Care Coordinator at Center For Dermatology and Plastic SurgeryPatient Care Coordinator at Center For Dermatology and Plastic Surgery
Gabriella DemonteGabriella Demonte
Assistant /Student Shadow at Lombardi Plastic Surgery CenterAssistant /Student Shadow at Lombardi Plastic Surgery Center
Melissa GainesMelissa Gaines
Office Coordinator at English Plastic & Cosmetic Surgery CenterOffice Coordinator at English Plastic & Cosmetic Surgery Center