Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic
STEPHENE BASSIN

STEPHENE BASSIN

Orlando,FL

Summary

Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Licensed Medical Aesthetician

Bassin Center for Plastic Surgery
Orlando, Florida
02.2022 - Current
  • Conducted product demonstrations to inform clients about the benefits of various skincare products.
  • Worked collaboratively with other members of healthcare team to provide comprehensive care for patients.
  • Educated clients on proper skincare techniques, products and lifestyle habits.
  • Attended trade shows and conferences related to aesthetics field.
  • Assisted with administrative tasks such as scheduling appointments, ordering supplies and managing inventory.
  • Built strong relationships with clients through exceptional customer service skills.
  • Developed individualized treatment plans based on client needs and preferences.
  • Created marketing materials such as flyers, brochures and posters for promotional activities.
  • Developed new spa packages to increase sales revenue.
  • Built positive client relationships and guided clients through treatments.
  • Conducted private client consultations.

Administrative Assistant

Plastic Surgery Office
Orlando, FL
01.2007 - 04.2024
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding products and services offered by the company.
  • Facilitated communication between different departments within the organization.
  • Managed office supplies inventory and placed orders when necessary.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
  • Trained new staff on office procedures, software programs and customer service protocols.
  • Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Managed medical records using an electronic health record system.
  • Provided guidance to patients regarding their care plan or treatment options.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Recruited qualified candidates for open positions within the practice when necessary.
  • Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
  • Performed administrative tasks such as preparing correspondence or maintaining personnel files.

Medical Billing Manager

NeuroSkeletal Imaging
Orlando, FL
01.2004 - 02.2007
  • Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices.
  • Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers.
  • Coordinated efforts between departments regarding patient follow up activities associated with denials or rejections.
  • Maintained detailed records of all payments received from patients or third-party payers.
  • Negotiated contracts with payers to maximize reimbursement rates for services rendered.
  • Managed and reviewed medical billing staff to ensure accuracy of patient accounts.

Education

Associate of Arts - Medical Office Administration

Herzing University
Melbourne, FL
05-1998

Associate of Arts - Medical Billing And Coding

Herzing University
Melbourne, FL
05-1998

Skills

  • Workflow Optimization
  • Appointment Scheduling
  • Meeting planning
  • Clerical Support
  • Multitasking and prioritization
  • Workflow Planning
  • Strong Problem Solver
  • administer training modules
  • Customized treatment plans
  • Anti-aging treatments
  • Chemical peel expertise
  • Dermaplaning techniques
  • LED light therapy
  • Pre-and Post-operative care
  • Microneedling expertise
  • Collaboration with medical professionals

Affiliations

  • Reading
  • learning
  • traveling
  • teaching
  • Volunteer work

Certification

  • AA Medical Office Administration
  • AA Medical Billing and Coding
  • Licensed Esthetician in Florida

References

References available upon request.

Timeline

Licensed Medical Aesthetician

Bassin Center for Plastic Surgery
02.2022 - Current

Administrative Assistant

Plastic Surgery Office
01.2007 - 04.2024

Medical Billing Manager

NeuroSkeletal Imaging
01.2004 - 02.2007

Associate of Arts - Medical Office Administration

Herzing University

Associate of Arts - Medical Billing And Coding

Herzing University

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STEPHENE BASSIN