Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephene Malone

Springfield,KY

Summary

Personable worker with extensive experience in providing top-tier guest services. Skilled in delivering exceptional service, ensuring guest satisfaction, and maintaining high standards of cleanliness and organization. Strong focus on teamwork, adaptability, and achieving consistent results. Reliable and flexible, adept at responding to changing needs and collaborating effectively with colleagues.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dog Daycare Supervisor

Self Employed
11.2015 - 08.2023
  • Assisted in resolving conflicts between dogs calmly and professionally using appropriate intervention techniques.
  • Implemented creative enrichment activities that engaged dogs both mentally and physically during their stay at daycare facilities.
  • Maintained a clean and organized facility for optimal pet health and wellbeing.
  • Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care.
  • Developed strong relationships with clients, fostering trust in the care provided for their pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for behavioral problems and signs of health issues.
  • Stayed up-to-date on industry best practices through continuing education opportunities and professional development courses.
  • Enhanced dog safety by implementing effective supervision strategies and monitoring playgroups closely.
  • Increased client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Conducted thorough assessments of new dogs entering daycare to ensure compatibility with existing groups.
  • Exercised animals regularly with walks and rigorous play activities.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
  • Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
  • Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Assisted with development of animal behavior modification plans.
  • Adapted to each dog's unique needs and personality, ensuring tailored approach to care that maximized comfort and happiness.

Volunteer

Recycled Pomeranians
12.2015 - 10.2017
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Cultivated strong network of providers delivering necessary assistance to the dog rescue community.
  • Promoted socialization among dogs by organizing structured group playtime sessions.
  • Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
  • Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
  • Coordinated grooming appointments as needed, contributing to improved appearance and hygiene of pets under care.
  • Enhanced dog owners'' satisfaction by providing attentive care and maintaining a clean environment for their pets.
  • Maintained a high standard of care by regularly updating knowledge on dog behavior, training techniques, and breed-specific needs.

Customer Service Lead

Forclosure Rescue
01.2011 - 01.2012
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.

Room Service Attendant

Omni Hotels & Resorts
01.2009 - 07.2010
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Improved efficiency in the room service department by assisting with food preparation and plating.
  • Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Actively participated in ongoing training programs to continuously improve job performance and knowledge of industry best practices.
  • Managed accurate billing for all delivered items, ensuring proper charges were applied to guest accounts.
  • Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
  • Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.

Room Service Attendant

Westin Hotel
01.2008 - 12.2009
  • Developed the overnight room service program for the Westin Orlando.
  • Improved efficiency in the room service department by assisting with food preparation and plating.
  • Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Actively participated in ongoing training programs to continuously improve job performance and knowledge of industry best practices.


Education

No Degree - General Studies

Tarrant County College
Fort Worth, TX
01-2027

Skills

  • Patience and Empathy
  • Staff Management
  • Adaptable and Flexible
  • Safety protocol adherence
  • Initiative-taking
  • Customer service excellence
  • Research and analysis
  • Guest Relations
  • Business Writing
  • Cash Handling
  • Payment Processing
  • Email Etiquette

Certification


  • Basic Animal Control Officer Certification - State Law Enforcement Divisions or Associations.

Timeline

Volunteer

Recycled Pomeranians
12.2015 - 10.2017

Dog Daycare Supervisor

Self Employed
11.2015 - 08.2023

Customer Service Lead

Forclosure Rescue
01.2011 - 01.2012

Room Service Attendant

Omni Hotels & Resorts
01.2009 - 07.2010

Room Service Attendant

Westin Hotel
01.2008 - 12.2009

No Degree - General Studies

Tarrant County College

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Stephene Malone